BACK OFFICE WITH GERMAN

Job Opportunity: Administrative Support - German Market 🇩🇪🇦🇹Are you ready to join a dynamic team in the German-Austrian insurance market? We are looking for an Administrative Support Specialist to manage and control the processes related to insurance subscriptions and customer relations. If you're detail-oriented, proactive, and fluent in German, we want to hear from you!Your Responsibilities 📝🔹 Admin Support: Assist with the management and control of the subscription and payment processes for insurance in the German and Austrian market. 🔹 File Management: Receive and upload subscription files into the system and update insured clients' database. 🔹 Client Communication: Manage customer communications, such as sending welcome packs and automated letters. 🔹 Payments and Collections: Generate payment files and handle collections results. 🔹 Settlement with Companies: Prepare settlement reports and perform account reconciliation. 🔹 Issue Resolution: Analyze and resolve incidents related to file uploads. 🔹 Reporting: Create and analyze reports for the company and program participants. 🔹 Process Monitoring: Control and monitor business processes. 🔹 Supplier Relations: Coordinate with service providers. 🔹 Call Center & Cancellations Support: Advise and assist with ongoing processes related to customer queries and cancellations. 🔹 System Updates: Regularly update information in the company's systems. 🔹 Cancellation Management: Handle cancellation requests. 🔹 Team Support: Assist with onboarding new team members, training, and collaborating on other projects. 🔹 Improvement Suggestions: Propose improvements for both clients and internal processes.Who We Are Looking For 🤝Qualifications:🎓 Bachelor's degree in Business Administration, Economics, or similar, or a Higher Technical Degree in administration or related fields.Languages:🇩🇪 German – Native/Bilingual level (a must) 🇬🇧 or 🇪🇸 English or Spanish – FluentSkills:💻 Advanced Microsoft Excel skills (professional level), including:Simple tables, row/column insertion, and formattingQuick analysis tools (e.g., Sum, Average)VLOOKUP, IF, IFERROR functionsPivot tables and advanced formula combination (medium-advanced)Keyboard shortcuts (e.g., CTRL+C, CTRL+V)Conditional formattingExperience:🔹 2-3 years of administrative management experience. 🔹 Knowledge of the financial/insurance sector is highly valued.Core Competencies:🧠 Analytical and structured mindset💡 Innovative problem-solving and the ability to bring fresh ideas⚡ Dynamic and proactive with a strong initiative🗣️ Effective communication and the ability to summarize information📅 Organized, responsible, and able to manage multiple tasks📚 Quick learner, solution-orientedWhat We Offer 🌟An opportunity to join a growing company and contribute to a rapidly evolving industry.Collaborative team environment where you can grow and develop.Dynamic challenges and the chance to make a real impact with your ideas.If you are a motivated and analytical individual with strong organizational skills and a passion for the insurance industry, this is the perfect role for you!Apply now and become part of the team! 🚀