CUSTOMER OPERATIONS TRAINER, REPUBBLIKA TA' MALTA
Descripción de la oferta de empleo
We are looking for a dynamic and motivated Customer Operations Trainer to make sure all new staff receive new hire training whilst maintaining a high level of professionalism within the Customer Operations Department.
What Youll Do
Welcome all new hires in Aristocrat Interactive White Label Operations department
Ensure that safer Gambling is a core value with every employee of Aristocrat Interactive
New hire training groups for Customer Operations (Including but not limited to Customer Support and Safer Gambling)
Ongoing training and refresher training for Customer Operations including but limited to managers/ executives within Aristocrat Interactive.
Building quizzes and knowledge materials based on training materials
Ensuring you are up to date with other department functions within Aristocrat Interactive. This is to include relevant department meetings for new hires and ensuring the training materials are up to date on a regular basis.
Responsible for self-study to ensure you are always up to date on all regulations and changes within Aristocrat and also build new materials that can be used in trainings.
Ensure the resources list is always up to date with current regulations requirements and internal updates.
Develop and continuously improve new hire training materials ensuring they are up to date with current regulation requirements and internal procedures and changes.
Ensuring all operations are informed of updates and new changes.
Maintain strong relationships with managers in Aristocrat Interactive
Work closely with Customer Operations managers to understand gaps of knowledge and create trainings for current staff including but not limited to Safer Gambling Gambling.
Report directly to Customer Relations Safer Gambling Manager
Maintain knowledge and awareness of the ever-changing regulatory landscape
Adopting maintaining and promoting the Company Values without exception
Creating a positive and inspiring environment
Have a strong grasp of internal policies and procedures
Organized independent self motivated and able to manage time and workload unsupervised
Strives to overachieve targets and management expectations whilst ensuring all aspects of performance are achieved professionally in line with license and regulation requirements
Obtain a strong understanding of the company s products service
What Were Looking For
Ability to create a positive and inspiring environment
Experience and a passion in dealing with customers
Previous experience from a trainer role
Safer Gambling experience would be considered an assett
Exemplary leadership communication and business partnering skills
Excellent communication skills are essential ability to communicate clearly both orally and written in English
Strong Knowledge working with the following Microsoft products Powerpoint / Excel / Word / Sharepoint / Onedrive / Monday.com / Workday/ Okta
Ability to make strong assertive decisions that benefits the business
Very flexible to change in focus or priority to accommodate the companies vision / regulatory requirements
Excellent attention to detail
Excellent interpersonal skills with the ability to form strong relationships with customers employees and external contacts
Strong leadership skills and the ability to lead by example
The ability to educate all employees on the importance of Responsible Gambling
Company Summary Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited s (ASX ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi NeoGames Aspire Global BtoBet and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG with a full-service offering that includes content proprietary technology platforms and a range of value added services across iLottery iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games collectively entertaining millions of players worldwide every day. Headquartered in Sydney Australia Aristocrat has three operating business units spanning regulated land-based gaming (Aristocrat Gaming) mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8 500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen
Travel Expectations None
Powerpoint, Excel, Word, Sharepoint, Onedrive, Monday com, Workday, Okta
Powerpoint, Excel, Word, Sharepoint, Onedrive, Monday com, Workday, Okta
Detalles de la oferta
- Aristocrat
- En toda España
- Sin especificar - Sin especificar
- Sin especificar
- 22/11/2024
- 20/02/2025
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