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CUSTOMER RENEWAL CLOUD EXECUTIVE (FRENCH OR GERMAN)

Descripción de la oferta de empleo

The client is a multinational software company.As a Renewals Specialist, you will play a pivotal role in ensuring the ongoing satisfaction and retention of our existing customer base.- Provide end-to-end renewal execution support.- Maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.- Coordinate renewal activities, sending renewal quotes, and addressing any questions or concerns.- Collaborate with internal teams to ensure a seamless renewal process for clients.- Negotiate terms, pricing, and contract terms- Ensure all renewals are processed accurately and in a timely manner, maintaining detailed records of contract changes and updates.- Proactively engage with clients before contract expiration to discuss renewal options and demonstrate the value of SAP.- Maintain accurate records of client interactions, renewal statuses, and forecasted revenue.- Provide renewal forecasting support by accurately scrubbing renewals 12 months in advance of expiration date.- Ability to work under pressure.- Excellent time management.- Task driven.- Proven experience in customer-facing roles, such as Customer Success, Account Management.- Strong negotiation and communication skills, with the ability to articulate value propositions effectively.- Excellent organizational skills, with a keen attention to detail and the ability to manage multiple priorities.- Proficiency in Microsoft Office Suite.- Demonstrated ability to work collaboratively in a cross-functional team environment.- A passion for customer satisfaction and a commitment to delivering exceptional service.- Able to Liaise with various approval steps including accounting, finance, office of CFO, legal, etc.Requirements:- Ability to work through multiple SAP commercial software systems.- Knowledgeable in internal SAP processes; experience navigating cross-functionally within customer engagement, sales, commercial and legal teams.- Knowledgeable on SAP Cloud Terms and Conditions and how to convert legacy agreements.- Knowledgeable on Scope of negotiation authority within SAP¿s policies and procedures.- Knowledgeable in SAP Harmony and CRM functionality (Opportunity & Quote).- Knowledgeable in Forecasting principles, methodologies, and triggers.- Knowledgeable in Renewal metrics, including uplift, upsell, cross-sell, etc. and how to accurately influence these metrics via SAP CRM in accordance with Cloud Bookings policies.- Knowledgeable in regional-specific process requirements.- Knowledgeable in regional deal support structures and relationships with/ability to influence these teams.- Knowledgeable in renewal strategy, deal architecture, and internal navigating of commercial and legal teams.- Critical thinker.- Problem solver.Languages : French or German, it´s a plus Czech, Polish, Slovak, Russian.Salary conditions: 45.000 SBA
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Detalles de la oferta

Empresa
  • Randstad España
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 12/12/2024
Fecha de expiración
  • 12/03/2025
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