CUSTOMER SERVICE
Descripción de la oferta de empleo
telèfon, WhatsApp i correu electrònic.
Rebre, gestionar i tramitar comandes, sol·licituds i reclamacions.
Identificar i analitzar les necessitats dels clients, col·laborant amb altres àrees de lempresa per satisfer-les.
Proporcionar suport als clients per maximitzar el valor dels productes oferts.
Realitzar tasques administratives relacionades amb les comandes, utilitzant eines com Zendesk, Odoo i Trustedshop.
Treballar en equip amb altres departaments per millorar la fidelització dels clients i optimitzar la conversió.
Requisits Disponibilitat per treballar de dilluns a divendres en horari de 9.
a , amb una hora per dinar.
Experiència demostrable en gestions administratives i atenció al client.
Familiaritat amb la gestió en línia i experiència en entorns internacionals.
Competència en sistemes de gestió de tiquets per al servei al client.
Domini avançat del paquet Office (Excel, Word, Outlook).
Es valoren coneixements didiomes addicionals.
francès, portuguès o italià.
Habilitats clau Orientació al client i capacitat per resoldre problemes de manera efectiva.
Capacitat per treballar en equip i col·laborar entre departaments.
Atenció al detall i organització en el/la gestió administrativo/a.
Comunicació clara i professional en diferents formats (escrit i oral).
Adaptabilitat a eines i sistemes digitals.
Que ofereixen? Contractació indefinida per empresa Oportunitat de treballar en un ambient dinàmic i cooperatiu.
Salari base de SBA + d'objectius o en cas de disposar d'idiomes SBA + d'objectius.
En Adecco creemos en la igualdad de oportunidades y apostamos por el Talento Sin Etiquetas
Detalles de la oferta
- Sin especificar
- Sin especificar
- 22/11/2024
- 20/02/2025
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