Ver oferta completa

CUSTOMER SERVICE REPRESENTATIVE SALES ADMIN DACH

Barcelona - Barcelona

Descripción de la oferta de empleo

Description: Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the trusted answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com. Located in the city center, the Barcelona office is home to a variety of local and international functions. One of the Key functions in Barcelona is the Customer Operations Center handling quotes, order processing, invoicing and deliveries for Europe. Agilent Spain has been ranked as a top workplace and received the Great Place to work certification. This recognition is awarded to those organizations dedicated to encouraging an inclusive and quality work environment for all and demonstrates 30 years of research to quantify the current state of your workplace culture and show you how it compares to the best in the world. Are you passionate about customer experience and ready to delight our customers and want to work for Agilent Technologies? We are looking for a proactive and motivated Customer Service Representative for the DACH market who will be part of a fast paced, diverse work environment where you take ownership of your work while collaborating closely with internal and external customers. This is a job position that requires excellent communication and organization skills. Your primary responsibilities will be: Booking of assigned orders Order management Customer service and call handling Manage blocked orders Resolve issues throughout the quote to cash cycle. A clear set of priorities and expectations for the job and the company provide a framework for you to innovate new ways of meeting customer needs. The Customer Service Coordinator is a key role who will interface with customers Account Managers (AM), Sales Agents, factory/Logistic Centre and the country Contact Centers to communicate and deliver information. Your key deliverables: Booking and order management of orders in accordance with Order Acceptance Policies and Service Level Agreement Daily follow up with Logistics to assure timely delivery, escalate overdue orders or missing parts Customer and partner calls-handling through the IVR (within the established SLAs). Guarantee and guard compliance (Order acceptance policy and updating of Business/Audit control reports) Meeting targets for Shipped Not Invoiced or delivery blocked orders to ensure timely invoicing, on time deliveries and revenue maximization. Keep customers advised about their order status – measured through ACX (Agilent Customer Experience Survey): Ease of Placing Order and Ease of Tracking Order Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution  Requirements: Qualifications Require some higher education or specialized training/certification, or equivalent combination of education and experience. Language skills: Fluent English and German. Additional French would be a plus. Strong Customer Focus and Customer centric mind-set Strong Interpersonal and communication skills Cross function/team collaboration skills – ability to work in a team Ability to multi-task, prioritize, and manage time effectively and improve efficiency Innovative mindset, always seeking to improve the job and provide solution-oriented feedback Ability to Work Under Pressure / Positively manage stress that is typical in a customer service environment  Offer: Agilent offers a competitive compensation and benefits package, as well as core global benefits to all staff - but in addition to these, the Spanish business offers: Agilent Result Bonus Stock Purchase Plan Health insurance Life/Death insurance Internal and external training opportunities Lunch vouchers 24 days of vacation plus bank holidays Gym Funding Hybrid working schedule: Mondays and Fridays Home Office and Tuesday to Thursday in the Office Additional Details This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. 
Ver oferta completa

Detalles de la oferta

Empresa
  • Agilent Technologies, Inc.
Localidad
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 05/12/2024
Fecha de expiración
  • 05/03/2025
German speaking Customer Service Agents
RFC

To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......

Sales representative with a native level of Dutch
Talent search people

Responsibilities as a sales representative your key responsibilities of this role include: - sales via customer enquiries and following up leads - answering clients request through calls, chat and email - processing of orders - managing of accounts - pre and post sales client supportrequisitos del puestoyou......

LUXURY CUSTOMER SERVICE SPECIALIST
B2B Recursos Humanos

Strong sales and customer relationship-building skills... b2b recursos humanos select luxury customer service specialist for consolidated business group dedicated to providing services related to tourism, short term rentals and flexible accommodations... the goal is to make sure that every qualified......

Head of Sales Department in a New Development
SVOY Group

Position: head of sales department key responsibilities: lead and manage the sales team, ensuring they meet and exceed sales targets develop and implement sales strategies to drive business growth collaborate with marketing and other departments to create effective sales campaigns train and mentor sales......

Junior it customer success specialist (en language) (remote)
Hostinger

We are looking for a junior technical customer success specialist to join our customer success team... ability to multitask and handle multiple customer inquiries simultaneously... experience in the customer service field is a plus! other job information permanent remote opportunity! a competitive......

Sales Development (25h)
Recruit4work SL

Identifying potential customers and generating new business opportunities for the company qualifying potential customers managing leads through the sales pipeline by setting appointments, following up on leads, and tracking progress toward meeting sales goals collaborate with the sales team to......

Customer Success Manager
Recruit4work SL

As a valuable member of the customer success team, your role encompasses ensuring the success of our largest enterprise customers... requisitos del puesto completion of a master’s degree/mba or an equivalent qualification is required, coupled with practical work experience, preferably in hr tech, within......

Senior Sales Assistant - Store LIU∙JO , BARCELONA
Liu Jo SPA

Liu jo está buscando para su store en paseo de gracia, barcelona un (a) senior sales assistant... sus principales cometidos serán los siguientes: · transmitir al cliente pasión y conocimiento del producto; · desarrollar e impulsar las ventas; · recibir y acompañar a nuestra clientela de alta gama; ·......

Aux. Admin de producción con DISCAPACIDAD y/o INCAPACIDAD
Miton, s.l.

Experiencia: valorable en entorno industrial, como operario polivalente... 120,00€ al año /14 pagas... empresa situada en la población de abrera (baix llobregat) requisitos del puesto graduado escolar o superior conocimientos de ofimática imprescindible: disponer del certificado de discapacidad física......

Digital Business Developer
Recruit4Work

Working proficiency in english previous sales experience (preferably b2b) experience with crm... you will work towards individual targets, but will also be part of a larger sales team with a focus on growing our customer base across emea... understand prospects' pain points, gather technical requirements......