DATABASE SUPPORT ENGINEER

We are looking to recruit a skilled DBA to join the established Oracle Database Exadata and Cloud support team. The successful candidate will be located in Spain, it's mandatory to have an EU citizenship. The team’s main responsibility is to troubleshoot highly complex technical issues related to the Oracle Exadata stack and within areas like Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Security, Networking, Storage and Linux operating system. The Engineer should have good hands on experience on Linux, Unix and/or Solaris platforms. The selected candidates are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Oracle Database, Exadata and Cloud technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues. RESPONSIBILITIESThe main role of a Support engineer is to troubleshoot highly complex technical problems (related to Oracle Database/Exadata and Cloud) requiring a high level of technical expertiseWorks directly with customersParticipates in weekend rotation and shiftsParticipates in initiatives that improve overall product and documentation qualityParticipates in product/platform testingDrives improvements in product qualityServes as Situation Manager on highly sensitive Customer issuesConsults with Management in directing resolution of critical Customer situationsConsults with Customers on complex use of Oracle productsAchieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.Creation/Review of Knowledge ArticlesContribute significantly towards the “My Oracle Support” Database communitiesAnalyzes work load, determines best practices and implements changes to improve productivityProactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilitiesWho are we looking for?QUALIFICATIONSBachelor’s degree in Computer Science, Engineering or related technical field10+ years of proven professional and technical experience in database, network or system administrator role.Excellent verbal and written skills in EnglishTECHNICAL SKILLS In Depth knowledge of Oracle Database administration - 12c, 18c, 19cUnderstanding of Oracle Database Security features (such as Roles, Privileges, Auditing, TDE, Database Vault and ASO) and Database firewallExperience of Backup and recovery process using RMANExperience of Oracle Data GuardExperience in Performance TuningExperience of Oracle Cloud Infrastructure (OCI) Experience of Oracle Autonomous DatabaseOperating system knowledge (Unix, Linux, Windows)Desirable technical skills:Network administrationUnderstanding of Oracle Grid Control, RACExperience of administering other databases (MySQL, PostgreSQL, Sql-Server, DB2)Understanding of Oracle Golden GateExposure in Oracle Application Express (APEX)PERSONAL ATTRIBUTESSelf-driven and result orientedStrong Problem solving/analytical skillsStrong customer support and client relation skillsEffective communication (verbal & written)Focus on relationships (internal & external)Strong willingness to learn new things and share them with othersInfluencing/negotiatingTeam playerCustomer focusedConfident and decisiveEnthusiasmFlexibilityCoaching/knowledge transfer AbilityAbility to write technical BulletinsAs a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. You are expected to be an expert member of the technical problem solving/problem avoidance team, routinely sought after to address extremely complex, critical customer issues. Services may be frequently provided by on-site customer visits.