HEAD OF ECOMMERCE

Head of Ecommerce - English C1 International retail company based in Madrid ¿Dónde vas a trabajar? Our client is a large retail organisation with a significant presence in the global market.
Descripción As Head of Ecommerce you will manage a team and you'll be responsible for the following.
● Develop and implement a forward-thinking ecommerce strategy that aligns with company's Spain digital strategy, ensuring growth in conversion, revenue and profitability as well as customer satisfaction (NPS).
● Build and manage a high-performing E-Commerce team, fostering a culture of innovation, collaboration, and continuous improvement.
The team comprises a broad scope, from IT and Development, Data and Analytics, to Product Management, Website Management and Marketplace Management.
● Enhance digital marketing strategies and execution in a collaborative partnership with the marketing department to boost online visibility and attract higher website traffic.
● Drive revenue growth through effective commercial activations, upselling and cross-selling techniques, while continuously optimizing conversion rate across the entire funnel.
● Champion customer-centricity by enhancing the online shopping experience, improving site usability, and ensuring an improved NPS in close collaboration with your peers.
● Continuously monitor our competition, ensure we outperform and gain market share.
● Keeping up to date with e-commerce trends, our goal is to be 15 minutes ahead.
● Lead our data, analytics, development and product management teams.
Ensure roadmaps and priorities are aligned with our global teams as well as with our local business teams.
¿A quién buscamos (H/M/D)? A successful Head of Ecommerce should have.
● Professional degree in a tech (or tech related) field and you are experienced in owning and growing a full eCommerce P&L; your experience shows a strong track record of driving revenue growth and achieving E-Commerce KPIs.
● Experience in a senior leadership role within E-Commerce, preferably in the consumer goods sector (ideally a multi-product company).
Leading or closely collaborating with product management and development teams is a plus.
It is also a plus if you have experience working in a web + app e-commerce environment and international experience.
● The desire to drive the business forward towards commercial success motivates you, working in a multinational environment where local strategies have to be aligned with global.
Roadmap building and alignment has been on your agenda for years.
● A consumer first mindset and excellent leadership as well as team-building skills make your unique strengths.
● Your analytical mindset gives you the proficiency in data-driven decision-making.
You have a deep understanding of data and analytics as a business driver across different channels.
● Strong communication skills in Spanish, English (C1), French is a plus.
¿Cuáles son tus beneficios? A competitive salary range, with variable benefits.
A vibrant company culture that fosters creativity and innovation The chance to lead a dedicated ecommerce team in a well-established retail company The opportunity to make a significant impact in the retail industry If you are passionate about ecommerce and ready for a leadership role in a forward-thinking retail company, we encourage you to apply for this exciting opportunity.