Ver oferta completa

INFORMATION TECHNOLOGY HELP DESK TECHNICIAN

Descripción de la oferta de empleo

L'équipe de Gracia101 recherche un(e) Analyste Service Desk - Support L1!Vous jouerez un rôle essentiel pour assurer le bon fonctionnement des systèmes informatiques de nos clients.Vos responsabilités :Être le premier point de contact pour toutes les questions IT, en offrant un support rapide et professionnel aux utilisateurs finaux.Diagnostiquer et résoudre les problèmes matériels et logiciels.Gérer les tickets de service : création, mise à jour et clôture, tout en documentant chaque demande avec précision.Aider les utilisateurs à comprendre et utiliser les outils/applications IT, avec des formations de base si nécessaire.Escalader les problèmes complexes aux équipes IT appropriées, en assurant une résolution efficace et rapide.Participer à la création et mise à jour de la documentation IT (articles de base de connaissances, procédures standards).Collaborer avec les autres équipes IT pour partager des connaissances et résoudre les problèmes rapidement.Vos atouts :Excellentes compétences en communication, solide expertise technique et passion pour un service client exceptionnel.Maîtrise de l’anglais ET du français (indispensable).Connaissance d’une langue supplémentaire comme l’espagnol, l’italien OU l’allemand (un plus).Esprit analytique et axé sur la résolution de problèmes.
Ver oferta completa

Detalles de la oferta

Empresa
  • Gracia101 Talent Solutions
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 23/11/2024
Fecha de expiración
  • 21/02/2025
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