• Publicar trabajo
  • Subir CV
  • Acceder
Ver oferta completa

L1 IT SUPPORT (ENGLISH)

Descripción de la oferta de empleo

In this search for new professionals, we are looking to create a team of L1 IT Support technicians to work for one of our clients, a multinational client from the retail sector.We will need professionals with great ability to work as part of a team, to bring a special care in user support and a desire to work in a high demand environment.We are looking for you, because of your knowledge in computer management (FP I or FP II) and experience in technical user support (user workstation, peripherals, Office365, microcomputing...).Your responsibilities will include:- Monitoring and Managing Support Requests:Proactively monitor support requests through various channels (ITSM , portal, Teams, email, phone) to identify user incidents and service requests.Accurately record and categorize incidents and requests within the ticketing system.Ensure thorough ticket tracking until complete resolution and maintain up-to-date information.- Diagnosing and Resolving Issues:Conduct initial diagnosis to grasp the nature of problems or request reported by users.Resolve simple and known issues.Execute know service requestsProvide assistance and training to users on common tools and systems, and company-specific applications (based on process/KB).Document solutions for recurring problems in the knowledge base for future reference.- Escalation and Communication:Escalate complex or unresolved incidents to the next level of support or the appropriate team.Provide regular updates to users regarding the status and progress of their tickets.The service is provided in Spanish and English during these hours: M-F 8:00-22:00, S-Su 8:00-20:30, with rotating shifts to cover it. The work centre is in San Sebastian (Gipuzkoa), in hybrid mode (some shifts are open to work from home).Minimum requirements:Experience in IT user support positions.Fluent spoken English is a must.You need to have social skills, both to promote a good working environment with the team, and to have a polite and empathetic relationship with users and other customer staff.It is essential to live within the city of San Sebastian, since the position is in hybrid mode.
Ver oferta completa

Detalles de la oferta

Empresa
  • Tigloo
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 23/11/2024
Fecha de expiración
  • 21/02/2025
Cómo detectar ofertas falsas
English Teachers Needed in Exciting Madrid, Spain!
Canterbury English

Job with us and other partner english academies... canterbury english teaching academy one year madrid lifestyle & tefl programs to live, work teaching english & study in spain americans, british & non-eu are welcome! is this you... we also send your cv/resume to our 125 collaborating & partner english......

Junior it customer success specialist (en language) (remote)
Hostinger

Job requirements c1 or native written english proficiency... high motivation for helping customers and it curiosity, basic technical understanding... be a true ambassador by empowering our customers to build their online success! dive deep into the world of it by polishing your technical expertise daily......

Trilingual Receptionist (English, Spanish, and French)
Confidencial

Operational support: resolve guest issues and meet their needs promptly and effectively, especially in situations where immediate supervisory support is not available... respond promptly to guest inquiries and requests via phone, email, whatsapp, and in person, using english, spanish, or french as required......

English teacher
Speak up land

Requisitos del puesto great level of english... we have our own way of teaching and we help you with it... looking for a job? we need teachers willing to learn and teach english... part time or full time......

Customer Support in Sales Department
Horizon Neulogy

Requisitos del puestorequisitos fluent english language education background technical and administration business... the goal of the position is to bring support to the different areas of the port business field... university degree high excel and pbi abilities sales understanding of diverse market......

Native english teachers.
Metatraining formación sl

Experience teaching business, general english and exams: fce, cae,cpe, bec, toefl,toeic, ielts, pet, ket, ect... we are recruiting native english teachers to work as teachers in company, adult & young learner groups... must have nie and/or working permit for eu and spain......

Home Support Visa patrocinada Asistente de enfermería UK
Reach HR Consulting

Home support - visa patrocinada - asistente de enfermería - londres descripción de la empresareach_hr_consulting se especializa en la refruición de los profesionales de la salud de globalce... se le informa que puede cancelar el recibo de toda la información mencionada anteriormente enviando un correo......

Home support / LIVE IN - Patrocinador Visa - READING UK
Reach HR Consulting

Home support / live in - patrocinador visa - reading uk reach_hr es una empresa especializada en la contratación de profesionales sanitarios... motivación para trabajar con este tipo de pacientesla formación profesional es una ventajala experiencia previa es una ventajapermiso de conducir válido en el......

Coordinador/a Desarrollo equipos IT
Horizon Neulogy

Atender incidencias puntuales fuera de horario (guardias puntuales)recepcionar y coordinar tickets de soporte (atender, trasladar a equipo interno o externo)soporte a usuariorequisitos del puestocoordinador/a desarrollo equipos it... ayudar a responsable de área en labores de coordinación equipo interno/externos......

English teacher
Speak Up Land

Looking for english teachers... offering different levels, different timetables... centelles, tona, vic, hostalets... school with a different way of teaching... different timetables, different places around osona... we would like to hire teachers willing to learn, to be very active and ready to have......