PLANNING SR. ANALYST

Job Discerption Act as the decision support function for the Customer Care department and will be Responsible for Customer care short- & long-term planning, analysis and ensure alignment and integrity with strategic directions of the department for Vodafone Egypt, Vodacom & Vodafone group.
• Provide reports, assumptions and support to create financial plans of customer Care short- & long-term operation planning, annual and quarterly required (headcount, seating) • Provides all financial and HC analysis requested by the customer care operational management.
• Report on bad debt performance against budget.
• Report on debt collection performance.
• Build and maintain models for controlling and measuring customer care expenditures against agreed on targets.
• Analyze the actual results against budgets and forecasts and long-range plans.
• Perform budget review activities, updating HC assumptions, operational requirements and trends and commit to budget cycles time lines.
• Identify key risks and opportunities that may raise during the forecasted period.
• Highlight risks on meeting customer care operational expenses targets through spotting areas of overspending or challenging performance • Support producing financial analysis by reporting, updating and validating actual trends.
• Monthly governance for all CARE line items in terms of OpEx cost, Direct cost, CAPEX and HC commitment in line with the targeted FY plan.
• Provide analysis to support understanding customer care financial performance against targets/budget.
• Responsible for proposing cost reduction opportunities with proper recommendations.
• Assess all new service models across CARE while discussing the launch with all stakeholders.
• Focal point between customer care and Vodacom & VF group requirements by interacting& discuss all needed figures and deliveries.
• Develop headcount and seating plans for existing and new accounts.
• Design and govern manage service invoicing and ensure to align all stakeholders with the results.
• Decision making for managed service discussion and way forward.
• Supports the preparation of business cases by engaging with relevant stakeholders.
• Responsible to have all needed insights before circulating the business case to customer care director to sign it.
• Partner with staff (e.
., Tribe, Training, HR, Finance, technology, BI Reporting) within and across sites to identify business opportunities based on analysis of reports.
• Maintain excellent communication with all stakeholders managing their expectations and ensure delivery on agreed time plans • Analyze, develop action plan, and resolve service delivery and/or service level issues Qualifications.
​​​​​​• University degree in Business Administration, or Accounting   • 2-4 years of experience in reporting, statistics or financial analysis • Worked for many areas in the Customer Care and have background on most of their roles • Excellent command of computer use (Excel, PowerPoint, Access).
• Statistical software experience is a must • Advanced analytical and data interpretation skills • Solid knowledge of relational database, decision support system and different types of reporting tools (Business Object) • Excellent communication skill both in Arabic and English • Excellent presentation skills • Ability to manage and coordinate multiple activities under tight timeframes, while maintaining professional standards.
• Objective focused • Excellence mindset striving to exceed expectations.
• Drive towards continuous development and improvement  • Highly motivated self-starter who can drive changes • Ability to work under high pressure.
• Ability to work with minimal supervision.
Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.