SERVICE DELIVERY MANAGER (AI TRIBE)

At T-Systems, you will find groundbreaking projects that contribute to social and ecological well-being. We want to welcome new talents like you, who bring fresh ideas, different perspectives, embrace challenges, and are committed to continuous learning in order to grow and make an impact on society... all in a fun way!It doesn't matter when or where you work. It's about doing meaningful work that advances society. For this reason, we will do everything possible to ensure that you have all the development opportunities by providing a support network, excellent technology, a new work environment, and the freedom to work autonomously. We support you in growing both personally and professionally so that you can make a notable impact on society.T-Systems is a team of around 28,000 employees worldwide, making us one of the leading global providers of end-to-end integrated solutions. We develop hybrid cloud solutions, artificial intelligence, and drive the digital transformation of companies, industries, the public sector, and ultimately, society as a whole.Job DescriptionThis position is filled in the new Artificial Intelligence (AI) BU in the Digital Solutions portfolio unit of T-Systems. Its focus is on the global AI project business for external and internal customers.TasksManage contract fulfilmentTake care of invoicingSupport in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle ManagementMonitoring and reporting of SLA complianceSteering of resource demand management processResponsible for the cost control incl. forecast and optimization proposalsContract Implementation and Delivery ContributionProject Plan Structure Management (PSP and WBS Structure)Preparation of Invoicing activities, Cost and Controlling awarenessOrchestrate and manage all stakeholders in Nearshore and Offshore locations to ensure effective delivery of servicesWork close with development and/or operational counterparts to ensure high qualityStakeholder Management AdvantagesGerman languageExperience with Jira and ConfluenceTÜV SDM qualificationExperience with SAP/SPPMAI experienceProcess FlexibilityITIL qualificationExperience with Service Desk and/or building and maintaining 1st-2nd level support QualificationsQualificationsExperience with customer facing management activities (sales, product management, deal management, claim management, etc.)Knowledge of ITIL and Agile concepts and process managementExperience with ServiceNow and Salesforce ToolsEnglish language knowledgeUnderstanding of legal terminologyExperience working in multicultural and international environmentsAt least 3 years of experience as a Service Delivery ManagerRequired soft skillsVery good communication and coordination skills“Can do”/”get things done” attitude, self-drivenStress toleranceTeam playerAdditional InformationWhat do we offer you?- International, positive, dynamic, and motivated work environment.- Hybrid work model (telework/face-to-face).- Flexible schedule.- Continuous training.- Flexible Compensation Plan.- Life and accident insurance.- More than 25 working days of vacation per year.And many more advantages of being part of T-Systems!If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.