TECHNICAL SUPPORT ADVISOR (GERMAN-SPEAKING) ON-SITE - HIGH TECH INDUSTRY - HD01
Descripción de la oferta de empleo
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Technical Support Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
At Concentrix, there’s a real career and personal growth potential.
In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role As a Technical Support Advisor on our team, you will.
- Provide expert support to remotely resolve hardware and/or software technical issues and application problems for our customers - Trigger an onsite interaction (parts and/or FSE dispatch) in case the issue cannot be fixed remotely - Keep customers informed of the status of their case - Document case history and interactions with customer.
SW (CRM) to ensure proper handover to field, product/case history tracking and reporting - Contribute to maintain the Knowledge Mgmt.
System (KMS) sharing the knowledge with the rest of the organization - Assist Care Center Agents and Customers on subjects such as product features, specifications, parts info and compatibility, maintenance routines, educational programs and technical aspects in general, based on customer entitlement - Assist Field Service Engineers during onsite troubleshooting in case of need Your qualifications We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.
Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you.
- A native or proficient level in German and advanced level of English - Strong technical background with bachelor’s degree in Science/Engineering – preferably Mechanical, Industrial or Electrical Engineering – or equivalent - Can work collaboratively in an ethnically, linguistically, and culturally diverse environment - Excellent organizational skills; able to prioritize work in accordance It will be a plus if you have.
- Experience in a customer facing role (onsite support, remote support or similar) - Experience in Graphics Arts products and related technologies - Ability to follow and read electrical / electronic diagrams - Experience in Additive Manufacturing technology, 3D Modeling Software - Magics (Materialise) and NetFabb (Autodesk) and/or 3D printing workflows If you feel you don’t check every box, we encourage you to apply anyway.
We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you In this role, we offer benefits that help you support your unique lifestyle.
- Full time 39 hours/week permanent contract.
Monday to Sunday, from to - Salary.
Starting from euros gross/year up to euros gross/year in bonus - Great location in Barcelona - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs and specialized courses Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you.
Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.” Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally.
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Detalles de la oferta
- Sin especificar
- 12/12/2024
- 12/03/2025
Requisitos del puestoexperience in high quality customer service support would be ideal (b2c) good and professional communication skills native level of german plus fluent level of english knowledge of local or spanish language would be an asset but not required for the job data updates process good......
You are able to tailor solutions based on customers’ needs... understanding clients needs and close the sale on our b2b offer... otros datos del puestowhat's on offer: - competitive salary- sharesave scheme... during your day you will be:- cold caling potential independent retailers in german & english......
Com) to ensure that clarity on the current and past state of customer interaction is available to all stakeholders at any given point in time... understand prospects' pain points, gather technical requirements, correlate business needs to available cloud solutions (solution-selling) and build value for......
• fluency in french or german (b2/c1 level at least)... and more depending on the projectrequisitos del puestoabout the requirements... • good command of english language, at least b2/c1 level... • probably all the benefits you can think of!... • develop our own systems as a part of the internal r&d......
Administrative and technical departmentroustabouts / roughnecks, welders / mechanics, rig operators / drillers, engineers (petroleum andmechanical) health and safety officer, superintendent smp, smp supervisor, document controller clerk,community superintendent, training / hrd superintendent; smp engineer......
Administrative and technical departmentroustabouts / roughnecks, welders / mechanics, rig operators / drillers, engineers (petroleum andmechanical) health and safety officer, superintendent smp, smp supervisor, document controller clerk,community superintendent, training / hrd superintendent; smp engineer......
Home support - visa patrocinada - asistente de enfermería - londres descripción de la empresareach_hr_consulting se especializa en la refruición de los profesionales de la salud de globalce... reach hr consulting tiene una presencia europea activa en españa, portugal, rumania, italia, polonia, bulgaria......
Home support / live in - patrocinador visa - reading uk reach_hr es una empresa especializada en la contratación de profesionales sanitarios... se le informa que puede darse de baja de toda la información anterior enviando un correo electrónico para darse de baja... brindar primeros auxilios e inmovilización......
Manejo de cámaras, sonido, iluminación, color grading... ganas de innovar constantemente, siempre se puede hacer mejor y más original... buscamos gente polivalente y excepcional para ayudarnos con la producción de los vídeos en uno de los canales más populares de la temática... editor de vídeo (preferiblemente......
Optimizar la relación gestor–arrendatario–cliente... contrato indefinido... salario competitivo acorde con el mercado... tenemos equipos especializados en 8 países europeos... desarrollar e implementar programas innovadores que reduzcan los costes operativos a corto y largo plazo......