TRABAJO IT CUSTOMER EXPERIENCE RESPONSIBLE BARCELONA, BARCELONA

Track and report customer experience kpis & performance... reporting to the global manager of customer experience (cx), you will be part of a multicultural a-team...

Currently, we’re developing our customer service department and we need a customer experience escalation specialist... joining our customer experience team comes...

Preferred •    project management experience •    experience working in an agile/devops environment using design thinking methodology      about the it hub  at nestlé...

Solid experience in delivering data, analytics and ai enabled capabilities... you will collaborate with cross-functional teams, including business stakeholders...

The askit desk must be welcoming to the customer so that it is the “go-to” place for it services... we require 3 days working from the office and 2 days working...

experience in agile software development methodologies, including scrum and kanban...   solid experience in delivering data, analytics and ai enabled capabilities...

Provide general administrative support to the customer success team as needed   special projects: support various projects aimed at improving customer success processes...

experience developing and submitting it audits and compliance reports...   in we created the digital hub in barcelona to offer the best customer experience and...

Years of proven experience as a ux/ui designer... you own a piece of the action – make it count...   about the it hub  at nestlé it, we are a diverse, global team...

•    consolidated experience in greenfield implementations and designing solutions and applications... you own a piece of the action – make it count...

experience in system, data and process integration... proficiency or experience in omp solution is highly desirable... you will primarily be responsible for system...

Consolidated experience in implementations and designing solutions and applications... you own a piece of the action – make it count...   join it hub nestlé #beaforceforgood...

experience with it service management (itsm) tools such as servicenow, or jira...   5+ years of relevant change management experience within a large-scale it environment...

Handle customer inquiries, process returns, and resolve customer issues promptly... understand customer expectations and translate the voice of the customer for...

Secure full-funnel optimization of the holistic digital customer experience on... you will be responsible for the end-to-end experience of our owned digital transactional...

Previous experience in a customer service role is preferred... collaborate with other departments to address customer concerns and improve overall customer satisfaction...

In this role, you will be responsible for stakeholder management, customer communication, and collaboration, using agile methodologies to enhance the customer experience...

Leads customer experience initiatives and ensures market intelligence is clearly gathered and documented... the role will be focused on product demand, strategic...