ASSOC SVCS BUSINESS ANALYST (FORT MYERS, FLORIDA OR IRVING, TEXAS BASED)

About this role.
This opportunity is for Custom Newsletter and Reprints (CNR) Centre of Excellence which is a part of Global Strategy & Operations (GS&O) group at Gartner.
The CNR Centre of Excellence supports Gartner's Reprints clients end-to-end, ensuring compliance on marketing collateral, providing guidance to clients.
The role also involves driving efficiency & effectiveness of overall program focusing on operational excellence, problem solving, influencing, and driving segmentation, automation and optimization of every element of the process.
As a member of this team, you will review client's marketing collateral to ensure its compliance with Gartner's copyrights and quotes policies, whilst putting on the hat of a marketing expert ensuring that post-review collateral still has a marketing spin to it.
You will work directly with Gartner’s service delivery group (especially the Marketing Program Managers) with the goal of driving efficiency in the way the service team delivers value to the clients.
This is very essential for the business, as it is the only touch point which allows Gartner to protect its objectivity and integrity in the industry, as an unbiased research firm.
What you’ll do.
Evaluate Marketing Collaterals from Gartner clients to o Ensure they are following Gartner Content Compliance policy.
Provide guidance to client to improve the content quality of the material Ensuring 100% adherence to SLAs on client facing deliverables Lead client calls in case of promo review escalations to manage client experience Support clients in faster promo approval by getting on client calls where the clients have questions on the edits provided by the promo review associates Address client queries related to policy guidelines for promo campaign creation through client calls Collaborate with Client Success team to enhance client experience by providing quality reviews to client Drive Operational excellence leading to improved service productivity for our global service associates Demonstrate ability to seek feedback from stakeholders as well as leverage metrics and internal analysis to identify opportunities to improve service delivery for stakeholders Liaise efficiently with internal stakeholders and senior management, and efficiently structure communications, business analysis and professional presentations What you’ll need.
Bachelor required or equivlent work experience/Law background plus 3+ years of work experience Exposure to digital content review, content management, content licensing/editor A keen eye for detail while reviewing client’s collateral An excellent command on written and verbal English and can write succinct messaging to ensure clients understand the review comments/feedback Strong aptitude for qualitative and quantitative research and analysis Practical, intuitive problem solving and the ability to translate analysis into actionable insights Excellent oral and written communications skills, and proficiency in English Strong orientation towards process and operational excellence Strong cross-functional collaboration skills Strong Microsoft Office expertise –Advanced Excel, PowerPoint What you'll get.
In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including.
Competitive base salary Flexible work environment #LI-EH1 Who are we?   At Gartner, Inc.
(NYSE.
T), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in , we’ve grown to more than associates globally who support ~ client enterprises in ~90 countries and territories.
We do important, interesting and substantive work that matters.
That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference.
The bar is unapologetically high.
So is the impact you can have here.
What makes Gartner a great place to work?   Our sustained success creates limitless opportunities for you to grow professionally and flourish personally.
We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future.
How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team.
Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.
This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?   Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay.
A reasonable estimate of the base salary range for this role is USD - USD.
Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location.
In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.
Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates.
We also offer market leading benefit programs including generous PTO, a 401k match up to $ per year, the opportunity to purchase company stock at a discount, and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.
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artner.
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