Ver oferta completa

ASSOCIATE, CLIENT RELATIONS | MADRID, ES

Madrid - Madrid

Descripción de la oferta de empleo

Associate, Client Relations We are seeking a dynamic team player who is process-focused and has strong customer service skills to join our Client Service Team and support accounts across North America, Europe, and Asia-Pacific.
This role involves managing client relationships throughout their lifecycle, from onboarding to renewal and evaluation calls.
The Client Representative will assist clients in fully adopting our products and services and maintain and grow existing business relationships.
In this role, you will.
• Work in an international environment, closely with the Client Service Team in Europe and North America; • Become, together with your team, the primary and reliable point of contact for clients; • Support the team in maintaining and improving client retention and satisfaction and mitigating client churn risk; • This position will allow you to understand how responsible investors can implement investment strategies, be part of a fast-growing and successful organization, expand your business network in a short period, and have the opportunity to assume new responsibilities quickly.
Key Responsibilities.
• Support the management of client relations in North America and Europe, involving a portfolio of asset owners, asset managers, banks, insurance companies, and other financial institutions; • Proactively engage with clients to support their use of our products and services, identify upselling opportunities, and flag any churn risks in time; • Help clients access and understand Sustainalytics' suite of research products and ESG data so that they can incorporate it into their investment processes.
• Respond quickly to client queries to resolve problems and ensure an effortless customer experience; • Administrate client information in our internal relationship management systems; • Work with other departments (Client Support Team, Sales, Data Services, etc.) to ensure that all client requests/expectations are met on time, to identify upselling opportunities, and to mitigate any churn risk; Qualifications.
• 2-3 years of relevant work experience, primarily related to customer service (prior work with investors is an advantage); • Undergraduate degree in a related discipline (business, finance, environment, and or social sciences); • Strong customer service skills and process-focused; • Ability to understand and process client inquiries efficiently; • Excellent interpersonal, communication, and writing skills; • Meticulousness and high attentiveness to detail; • Efficient, well-organized team player with a high level of integrity; • Agility and fast adaptability to keep changing environment • Fluent in English (writing and speaking) is a hard requirement; • Fluent in German, French, or Spanish is considered an asset; • Proficiency in Microsoft Office (Word, PowerPoint, Excel, Outlook) and Customer Management systems (Salesforce); and • Alignment with Sustainalytics' mission, vision, and values.
Hybrid Work Morningstar's hybrid work environment allows you to work remotely and collaborate in person each week.
We've found that we're at our best when we're purposely together regularly, at least three days each week.
Other benefits are also available to enhance flexibility as needs change.
No matter where you are, you'll have the tools and resources to engage meaningfully with your global colleagues.
302_MstarEurServSL Morningstar Europe Services, S.
.
Legal Entity Morningstar's hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week.
We've found that we're at our best when we're purposely together on a regular basis, at least three days each week.
A range of other benefits are also available to enhance flexibility as needs change.
No matter where you are, you'll have tools and resources to engage meaningfully with your global colleagues.
Ver oferta completa

Detalles de la oferta

Empresa
  • Morningstar, Inc.
Localidad
Dirección
  • Sin especificar - Sin especificar
Tipo de Contrato
  • Sin especificar
Fecha de publicación
  • 14/10/2024
Fecha de expiración
  • 12/01/2025
English Teachers Needed in Exciting Madrid, Spain!
Canterbury English

Madrid lifestyle program (for tefl holders) with spanish: 1... we hook you up with work as an assistant in a junior high or high school in madrid... why madrid? madrid is the vibrant capital of spain with a low cost of living and a state of the art transportation system... 780€ a college of the teachers......

Profesores necesitados en Madrid, España
Canterbury English

Madrid lifestyle program (for tefl holders) with spanish: 1... we hook you up with work as an assistant in a junior high or high school in madrid... why madrid? madrid is the vibrant capital of spain with a low cost of living and a state of the art transportation system... 780€ a college of the teachers......

Profesores de ingles necesitados en España, Madrid
Canterbury English

Madrid lifestyle program (for tefl holders) with spanish: 1... we hook you up with work as an assistant in a junior high or high school in madrid... why madrid? madrid is the vibrant capital of spain with a low cost of living and a state of the art transportation system... 780€ a college of the teachers......

Conductor vtc madrid.
euro vans cars

Se necesita conductor en madrid... conocimientos de madrid y alrededores... deseable también idioma portugués para madrid... conocimientos de madrid y alrededores, buena movilidad, 10 puntos de carné mínimo... se ofrece salario según convenio + pluses... se ofrece salario según convenio......

VENDEDOR ORTOPEDIA Madrid
Mundo Dependencia Ortopedias

¿en que consiste el trabajo en ortopedias madrid mundodependencia ?1...  valoramos positivamente el conocimiento del sector, y experiencia en el mismo, pero no es imprescindible... otros datos del puesto¿quiénes somos en ortopedias mundo dependencia?una cadena de ortopedias con más de 20 años de experiencia......

Se necesita conductor taxi Madrid turno tarde noche
Alberto

Zona norte madrid... zona norte las tablas madrid... requisitos del puestoimprescindible cartilla municipal taxi madrid... se necesita conductor taxi turno tarde noche imprescindible cartilla municipal taxi madrid... buen ambiente laboral... vehículo automático... otros datos del puestobuen ambiente......

Cocinero/a zona Sur Madrid. Turno de tarde.
Restaurante - zona sur madrid

Residir en zona sur, madrid... gestión de personal de cocina... restaurante situado en zona sur - madrid, precisa incorporar cocinero/a turno de tarde experiencia minima 4 años... otros datos del puesto valorable:- experiencia en otro tipo de cocina... disponibilidad inmediata......

TELEMARKETING (SECTOR HOTELERO) - MADRID - 1258679
Temporing

Ciudad: madrid desde temporing ett estamos en búsqueda de agentes comerciales telefónicos para una importante cadena hotelera situada en madrid... disponibilidad para realizar una formación presencial en madrid durante varios días... conocimientos en inglés tanto oral como escrito... com/?response_id=1576676a85849f576e5f5b0d873c47cc......

Adiestrador/Educador canino para Madrid
NOBLECAN Adiestramiento canino

Estamos en búsqueda activa de un adiestrador/educador canino para trabajar en madrid con experiencia previa de al menos 1 año... buscamos personas comprometidas con su trabajo, profesionales, responsables y con ganas de desarrollar su carrera profesional en un entorno flexible y muy bien remunerado......

AZAFATAS EVENTOS CORPORATIVOS MADRID
PRESTIGE RRPP

Azafatas para ifema y para eventos corporativos en madrid... se necesitan azafatas y azafatos en madrid y barcelona... requisitos del puestoexperiencia, idiomas... importante empresa de organización de eventos en españa... maxima seriedad......