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B2C CUSTOMER SERVICE REPRESENTATIVE – NATIVE/BILINGUAL FRENCH | ENGLISH & SPANISH REQUIRED

Descripción de la oferta de empleo

We are looking for a B2C Customer Service Representative with native or bilingual level of French, and at least an intermediate-advanced level of English and Spanish, who will take this role to the next level for a Multibrand group.To succeed in this role, it's essential to have a true passion for customer service, adaptability to different challenges, and a proactive mindset.This position reports to the B2C Customer Success Manager and offers flexibility to work from your home office and from our Barcelona headquarters.As the B2C Customer Service Representative (FR/EN/ES), you will have the opportunity to:Provide excellent customer support via phone, email, and chat in French, English, and Spanish, always ensuring a top-tier experience.Assist customers with inquiries, issues, and product-related questions focused on our motocross and mountain biking gear, apparel, and outerwear.Maintain a high level of product knowledge to effectively support and guide customers, representing our brand with pride.Keep accurate records of customer interactions in our database, contributing to a smooth and efficient customer journey.Collaborate with cross-functional teams to resolve more complex situations, promoting teamwork and a customer-first culture.Share customer feedback and trends to help us improve our services and products, adding value to our rider-centric approach.You have:Native or bilingual level of FrenchIntermediate to advanced level of English and Spanish (both verbal and written)A customer-oriented mindset and excellent communication skillsThe ability to adapt quickly, work under pressure and multitask efficientlyStrong problem-solving skills and a proactive attitudeBasic computer skills, including use of CRM tools and Microsoft OfficeYou might also have:Knowledge of German or Italian – considered a strong plusExperience with SAP, Salesforce or ZenDesk – a plus, but not requiredPrior experience in customer service – nice to have, but not mandatory📩 Sounds like you? Apply now or drop us a message at adelinamanea@foxracing.com – we’d love to meet you!
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Detalles de la oferta

Empresa
  • Revelyst
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 14/04/2025
Fecha de expiración
  • 13/07/2025
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