BACKOFFICE AGENT - GERMAN MARKET

About ADM VALUE
ADM VALUE, a subsidiary of the TESSI group, is a leader in the field of customer relationships and customer experience. With a consolidated presence in 6 countries and 16 strategically located production sites, we are committed to delivering innovative solutions that enhance the customer experience.
Our impact
We are present in 6 countries: France, Spain, Morocco, Madagascar, Mauritius and Senegal; our worldwide network of 16 production sites enables us to respond to our customers' needs on an international scale.
Dedicated people: With a team of more than 6,500 passionate and committed employees who share a common vision of excellence in customer service.
Belonging to TESSI: As a member of the TESSI group, we benefit from the support of a renowned organization, which will generate sales of 513 million with more than 13,000 employees worldwide.
Our commitment to quality and growth
Quality and growth: We are proud of our impressive 8.5% growth rate, which reflects our ongoing commitment to innovation, quality and customer satisfaction. This dynamic growth reinforces our position as a trusted partner for companies seeking to raise their standards of excellence in customer relationship management.
Tasks
Join our team as a Backoffice Specialist focused on identifying and analyzing suspicious activities in the German market. In this role, you will be instrumental in safeguarding the integrity of our online banking services by detecting potential fraud, ensuring compliance, and supporting our commitment to security and transparency.
Key Responsibilities

Fraud Detection: Monitor transactions and analyze data to identify unusual patterns or potential fraud.
Data Analysis: Use advanced tools to evaluate financial activities and flag suspicious behaviors.
Compliance Support: Ensure adherence to German and EU banking regulations by maintaining up-to-date records of findings and actions taken.
Reporting: Prepare detailed reports on suspicious transactions for submission to compliance and legal teams.
Collaboration: Work closely with fraud investigators, compliance officers, and other departments to escalate cases requiring further action.
Process Improvement: Identify gaps in current fraud detection systems and suggest enhancements to improve efficiency and accuracy.
Customer Account Reviews: Conduct periodic reviews of high-risk accounts to prevent fraudulent activity.

Requirements


Language Skills: Native German with professional-level of English.


Experience:


At least 1-2 years of experience in fraud detection, financial analysis, or a similar role in the banking or fintech industry.


Familiarity with German and EU anti-fraud regulations is a plus.


Technical Skills:


Proficiency in data analysis tools and platforms (e.g., Excel, SQL, or fraud detection software).


Experience with CRM or banking software is an advantage.


Analytical Thinking: Strong problem-solving skills with an eye for detail.


Confidentiality: High ethical standards and ability to handle sensitive data with discretion.


Adaptability: Capability to work under pressure and meet deadlines in a fast-paced environment.


Benefits

A permanent contract with consistent working hours (Monday to Friday, 9:00 AM – 6:00 PM).
Start date of the training: January 7th.
A chance to work in a rapidly growing online banking environment.
Ongoing training to stay ahead of the latest fraud detection techniques and tools.
Competitive salary.
Opportunities for career development within the organization.