BOOKING & GUEST SERVICE AGENT

About us:At Homeclub, we manage over 1,500 move-in ready, professionally decorated apartments, all designed with our clients' comfort and lifestyle in mind.Our goal is to make living well easy, wherever and whenever you choose. We started in Spain and are now expanding into the U.S. and Latin America.We envision a world full of possibilities, where location is flexible and housing doesn’t limit your options. Help us turn this vision into a reality. We are looking for talented individuals to join us on our exciting journey to redefine the rental market—from Madrid to the world.Our culture:We are a diverse and dynamic team of professionals from over 18 nationalities, united by a shared vision: to transform the global rental market.At Homeclub, we foster a culture that values continuous learning, open feedback, and personal growth. Every team member is empowered to share new ideas and take ownership of their professional development in a flexible and collaborative environment.Our hybrid work model adapts to individual needs, and we believe in celebrating together—whether through after-work events or recognizing every achievement, big or small 🎉.Your role with us:As Booking & Guest Service agent you will play a crucial role in ensuring the seamless operation of our apartment rental services. Your responsibilities will be divided into three key areas: Reservations, Guest Services, and Property Management.What You'll do:Reservations:Efficiently convert leads into bookings.Assist tenants in their booking process from start to finish, taking into account the customer's needs and preferences in terms of location, time period, budget, and facilities to recommend the best combination.Oversee payment control and rental management.Continuously propose improvements for the reservation processes.Guest Services:Provide attentive assistance to tenants throughout their stay.Be the point of contact for clients to communicate any action or incident related to their property and looking for effective solutions meeting the SLAs.Handle all calls in a professional manner ensuring compliance with monthly KPIs.Build and maintain effective working relationships with customers understanding their expectations, and being accountable for the success of their stay with us.Address and resolve issues related to property maintenance and administration.Property Management:Optimize pricing and occupancy for the assigned property portfolio.Maintain strong relationships with property owners.Ensure effective communication and collaboration with property owners.Implement strategies for maximizing property profitability and occupancy.About you:Strong understanding of reservation processes and tenant support.Excellent communication and interpersonal skills.Ability to optimize property profitability and occupancy.Knowledge of property maintenance and administration tasks.Familiarity with industry standards and quality service delivery.Strong organizational and multitasking abilities.Collaborative mindset with the capacity to work effectively with cross-functional teams.Bachelor's degree in Business, Hospitality, or related field preferred.Why us?A charming office in the center of Madrid.An international work environment; we have more than 18 nationalities!On your birthday, we offer you a half day off.Culture of ownership, innovation, training and feedback.Flexible and dynamic work environment. Free Drinks: we always provide tea and coffee.After-work events and an amazing internal culture.Internal growth opportunities.Discounts at partner stores.Discounts on our properties for your family and you.Join the team:At the core of our success are our values that guide us every day makes us a unique company, because we work as a team, we take ownership, we prioritize the customer service and we seek excellence.At Homeclub, we believe in creating a positive and inclusive work environment that empowers our team members to succeed. we’re committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We strive to be a more equal opportunity workplace.