BUSINESS ANALYST

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:Decskill Talent: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.Decskill Boost: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.Decskill Connect: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.We are looking for a Business Analyst for a hybrid project based in Madrid.Context:This role will be initially focused on designing the Order Management and Delivery processes and flows in ServiceNow leveraging the OM and SPM products.The Solution Architect will be working within a small team of solution specialists and will be the technical expert supporting Business Analysts and a senior developer.Main responsibilities:You will help drive the Order Management and SPM product design and implementation activities in the client.Depending on the final team structure and personal experience, you would either act as a Product Owner or as a Business Analyst.The main responsibilities are:Ensuring the strategic portfolio is aligned with business goals by translating high level process definitions into ServiceNow low level implementation designs formalized in epics, features and user stories.Building a product and/or an implementation roadmap taking into account the business context and the ServiceNow product deployment best practices.Organizing and leading process and design workshops with business stakeholders.Building and maintaining a backlog in collaboration with other Business Analysts.Strongly advocating ServiceNow Out of the box approach while ensuring the demand is met.Preparing and running product and POC demos, gathering feedback and defining improvement actions.Keeping up-to-date with new features and capabilities in ServiceNow SPM and ensuring the current designs are future-proof.Collaborating with technical teams to ensure the ServiceNow SPM suite is configured to support business needs and objectives.Making recommendations for project prioritization based on strategic impact, resource capacity and financial considerations.SkillsMethodology & Functional:6+ years hands-on experience in the Business Analyst / Product Manager / Product Owner role on the ServiceNow platform.Extensive knowledge and hands-on experience of both/either of:Order Management (Product catalog, product configuration, ordering & orchestration… ).Strategic Portfolio Management (Project Portfolio Management, Strategic Planning, Portfolio Planning, Agile Development..).Good overall knowledge of the ServiceNow Platform.Knowledge and experience with CSDM is a plus.Experience in designing Target Operating Models.Experience of large service management transformation projects is a plus.Knowledge of Agile SDLC methodologies and in particular SAFe.Experience with project management and agile tools like JIRA, Confluence, SharePoint.Common Skills:Experience in (co)leading workshops, preparing and running demos.Excellent written / oral communication skills in English.Ability to deliver impactful and transparent messages to influence and align stakeholders with proposed approaches.Excellent interpersonal skills, positive attitude and open mindset.Outstanding organizational skills, showcasing the ability to work autonomouslyAbility to understand and break down complex concepts to clarify the effort and the required changes.A team player used to work in a distributed multi-cultural team.If you’re interested in this job please send your CV in english to liliana.moreira@decskill.com with reference LM/BA.Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.