BUSINESS ANALYST/CX SPECIALIST (100% REMOTO, SOLO ESPAÑA)

UST is looking for the very Top Talent…and we would be delighted if you were to join our family!More in detail, UST is a multinational company based in North America, certified as a Top Employer and Great Place to Work company with over 29.000 employees all over the world and a presence in more than 30 countries. We are leaders on digital technology services, and we provide large-scale technologic solutions to big companies.What are we looking for?We are currently seeking an enthusiastic Business Analyst/CX Designer to join our dynamic team and become a pivotal role in the Agile squads leading transformation and BAU activities with the Cloud Contact Centre Technology area, working 100% remote, from Spain, with at least 2 years of experience in banking.Timetable: Monday-Friday from 9.00 to 18.00Work location: 100% remote, within Spain.Valuable and desirable: being entitled of Disability Certificate (at least 33% score).Essential Requirements:Business Analysis and Costumer Experience design roles within technology teams focused on meeting established quality standards and industry benchmarks to ensure an exceptional user experience.Bachelor degree in Computer Science Information Technology or a related field, or substantial practical experience of software delivery at an advanced level.N° years of experience 2+ years.Creating detailed and thorough as-is analysis and designing to-be processes in line with architecture requirements. Recognising business requirements, analysing user stories, and managing the backlog based on product owner prioritisation. Understand the business requirements to refine and translate them into technical requirements. Excellent analytical, problem solving and communication skills.Engaging with project team members and stakeholders to ensure business requirements are captured and outcomes are maximised. Ensuring timely and consistent communication to project leads and stakeholders on progress, impacts, and changes. Knowledge and experience of implementing business analysis & change management principles, methodologies, and tolos. Proven experience of Business Analysis & Change Management approaches, tools, and phases of a project life cycle. A deep knowledge of Agile methodology and principles, including the creation of user stories based on the readiness definition, and to remain up to date with new practices.Experience with Agile Framework. Experience in ALM tools such as JIRA, Confluence, etc. Experience with Contact Centre solutions: IVRs, Voice Bots, agent desktop solutions. Strong written and verbal communication skills in English (C1).Nice to have:Certifications: Agile and AWS. Understanding of Financial institutions and Banking products/processes.Soft Skills:Team player. Energetic, motivated and determined. Pragmatic and results- oriented. Adaptable to diverse set of technical responsibilities. Excellent analytical and problem solving skills. Productive and able to manage time effectively. What can we offer?23 days of Annual Leave plus the 24th and 31st of December as discretionary days!Numerous benefits (Health Care Plan, teleworking compensation, Life and Accident Insurance).`Retribución Flexible´ Program: (Meals, Kinder Garden, Transport, online English lessons, Health Care Plan…).Free access to several training platforms.Professional stability and career plans.UST also, compensates referrals from which you could benefit when you refer professionals.The option to pick between 12 or 14 payments throughout the year.Real Work Life Balance measures (WFH, or remote work policy).UST Club Platform discounts and gym Access discounts.If you would like to know more, do not hesitate to apply and we’ll get in touch to fill you in on details. UST is waiting for you!UST is committed to equal opportunities in our selection processes and does not discriminate on the basis of race, gender, disability, age, religion, sexual orientation or nationality.