BUSINESS MANAGER – HYBRID SALES

Business Manager – Hybrid Sales Caring for the world, one person at a time has encouraged and united the people of Johnson & Johnson for over 125 years.
We embrace research and science -- bringing creative ideas, products, and services to advance the health and well-being of people.
Every day, more than employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity.
J&J Medical India (JJMI) is the market leader in the Medical Company Devices & Diagnostics Industry in India.
It is in the business of caring and providing solutions to doctors, patients, and nurses.
It comprises of multiple Franchises (Strategic business units) providing healthcare solutions across Vision Care, Orthopaedics, Infection Prevention, Wound Management, Women’s health, minimally invasive surgery, Circulatory disease management, and Blood glucose monitoring and insulin delivery.
Position Title.
Business Manager – Hybrid Sales Role Type.
Individual Contributor Department Name / Franchise.
One Ethicon Sector.
MD Position Location.
Mumbai / Gurgaon Reports to (Title).
Associate Sales Director, Ethicon Endo Surgery Role Overview.
Responsible for establishing relationships with customers and for developing the business in a region for the franchise, in a manner consistent with the CREDO, company policy and goals, and in line with franchise direction.
This may involve developing new businesses, growing into new territories, and establishing a new dealer network.
Develops and implements sales strategies and objectives.
Has in-depth knowledge of the products and a good understanding of other J&J products and service offerings.
Has insights of customer's needs and sharpened knowledge of market trends.
Through effective leadership, encourages, leads, directs, motivates, coaches and develops the team to achieve/exceed sales target.
Works with all levels of customers, developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in J&J Medical as a preferred supplier.
Business Overview.
Project Lead for One Ethicon Hybrid Sales Model (HSM) Product Overview – Ethicon Wound Closure, Biosurgery, EndoMech, Energy Customer Segmentation.
One Ethicon HSM Territories across Pan India Illustrative Responsibilities.
Business Financial Results Deliver the assigned Business plan for the One Ethicon HSM – Achieve Monthly / Quarterly / Annual Business Plan Understand market potential, and set direction, strategies and plans to expand the market and realize market potential.
Analyze sales reports to proactively seek opportunities and at-risk, re-prioritize resources to maximize sales opportunities.
Establish a monitoring system to ensure delivery of sales plan on volume, price and value objectives for products.
Identify key HSM markets and ensuring coverage and resourcing of the same adequately.
The role would also entail relevant knowledge of channel management and how to build a strong primary and secondary channel.
Territory Management In-depth understanding of current and future customers’ needs and translate them into sales opportunities.
Guide in expansion of new geographies and markets.
Ensuring adherence to KPIs of working on day to day basis by the team and driving efficiencies in terms of coverage to ensure best business outcomes.
Drive market environment base on a thorough knowledge of competitor's structure, culture, personnel, distribution, capabilities, and weakness, as well as customer preferences for competitive products and services Conduct SWOT analysis for the territory responsible.
Based on results of SWOT analysis, set direction, strategies and plans for the region to achieve dept/functional goals; communicate plans and gain consensus on the plans from the team and related sales/marketing groups Drive collaboration with stakeholders across One Ethicon – Leadership Team, Sales, Marketing, Profed, Supply Chain, Finance, HR among others Drive marketing campaigns with effect and share market insights with the marketing team.
Create a strategic roadmap for the HSM business.
Set up a cadence of regular reviews with team as a basis for challenging and improving both short and long term strategies and action plans Strong grasp of internal organization (J&J) resources, priorities, and needs, relating to the business operations and achievement of plans Customer Satisfaction Develop and maintain strong relationships with various levels of customers and drive high levels of customer satisfaction.
Research and identify key customer's critical success factors to identify innovative sales and service opportunities which will deliver improved customer business performance and healthcare outcomes.
Advise the development/implementation of strategies and plans to increase customer satisfaction, confidence, and loyalty.
Design innovative customer support services including E-initiatives and optimal use of company valuable services.
Set up appropriate systems, e.
., regular meetings with customers to obtain their feedback and supervise customer perceptions and use feedback to improve performance.
Ensure compliance with the "Customer Complaints Procedure"; customer issues/ complaints are attended to promptly and professionally to customer's satisfaction.
Ensure appropriate problem-solving strategies are used by the sales team when dealing with product or service difficulties.
Internal Business Processes Lead internal relationships and processes enabling flexibility and responsiveness in drawing on internal specialists, accessing information and support as needed.
Optimize sales results through close alignment and cooperation with Franchise Marketing groups.
Use internal resources and own strong understanding of supply chain processes and principles of Health Economics as a basis for finding opportunities for service innovation.
Provide relevant information to marketing and other functions to contribute and to support effective decision making and actions across the organization.
Develop/implement a distribution network for assigned territory SFE Implementation and Analysis Self-Development Identify specific actions to improve job performance in specific areas.
Participate in nominated training programs.
Active self-learning strategies to maintain knowledge.
Focused effort to achieve high levels of performance in knowledge tests and competency assessments related to training.
Effectively apply new learning on the job Corporate Ethics Communicate to the sales team, their individual responsibility towards the CREDO Participate in the company's Credo programs Manage business within ethics and values expressed in Credo while actively pursuing business outcome Relationship with customers based on high ethical standards Communicate to Product Specialists and implement company policy and procedures on health and safety Qualifications Qualifications.
Minimum of 6 years of proven experience in sales and marketing from healthcare industry At least 2 years of demonstrated ability in people manager role would be preferred Post-graduation degree or diploma in Business Management from premier B-School preferred Are you ready to impact the world? Johnson & Johnson offers an unusual experience to professionals looking for an opportunity to work with hardworking people who share your real passion for caring in an environment that empowers you to drive your own career.
This description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job are an equal opportunity employer d value diversity at our company.
We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.