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BUSINESS SUPPORT COORDINATOR

Descripción de la oferta de empleo

Would you like to join an international atmosphere and being involved in projects across Europe and with impact worldwide having the opportunity to consolidate your career? This is your opportunity!We are looking for several Business Support Coordinator in our Málaga office! Within the New Mercedes-Benz Delivery HUB Europe - Retail of the Future supporting the strategic Mercedes Benz Program we need several Business Support Coordinator.Description of role and responsibilitiesCoordinate the business support specialists.2nd level support: point of contact of 1st level support to resolve queries and incidences that require escalation. Distribution of incidences to the specialists for the resolution.Point of contact to the Market Operations Center and Retail of the Future program (3rd level support) program for further resolution escalation.Sales and business process auditing: identification of major incidences and potential sales processes improvements.Re-direct conclusions and proposal of processes improvements based on the incidence analisis to the market operations center.Trains and onboard to specialists on new implemented processes updates.Communicate new process and application releases to end customers (Sales representatives and Market Operations Centers)Education degreeRequired: Customer Service Academic studies (FPs, Certifications for incident management…)Optional: Bachelor´s or Master´s degree in fields such as Business AdministrationTechnical experience5+ years of proven experience in customer support or incident management, preferably in a coordination role (e.g. service manager).Familiarity with Jira, Confluence, Signavio, SNOW, or other incident management tools and applications.Strong analytical and problem-solving skills, with the ability to monitor and analyze production environments.Excellent communication skills, with the ability to convey complex business processes in understandable terms to various stakeholders.Experience in process optimization, with a track record of identifying inefficiencies and enhancing current solutions.Ability to provide administrative support to Business Operations and generate comprehensive documentation.Willingness to travel to agents/MOCs for process auditing and to maintain hands-on involvement in process improvements.Experience in training and onboarding specialists on new process updates.A collaborative mindset and the ability to work effectively across multiple teams and disciplines.English:Fluent in English, both written and spoken.Knowledge of the German language is a plus.We offer you the opportunity to grow in an international and dynamic environment, taking part in new projects.Within our benefits as employee, we provide:Competitive salary + variable compensation60% Mobile workFlexible entering hours30 working days of holidaysAnnual Training PlanMercedes-Benz benefits (Renting plans, employee discount)
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Detalles de la oferta

Empresa
  • Mercedes-Benz Group Services Madrid
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 27/08/2024
Fecha de expiración
  • 25/11/2024
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