CHURN EXPERT

What you’ll do As a member of the CVM team, you will be responsible for defining and implementing strategies and campaigns to enhance Customer loyalty and retention for Vodafone's mobile Customers.
You will.
Have ownership and play a crucial role in providing senior management with powerful insights to support and challenge decisions Have an end-to-end vision of the strategy, engaging and influencing various areas such as marketing, digital, analytics, retail, and others Analyze Customer data and market trends to identify business opportunities Define and implement offers and strategies for mobile customers Manage Customer life cycle campaigns (telesales, SMS, push notifications, email, etc.) Work closely with channels to monitor results, implement solutions, and lead continuous performance improvement (retail, digital and customer care) Promote product and process optimization Conceptualize A/B testing Ensure offer consistency in the customer journey through various channels and throughout the Customer life cycle Influence and lead cross-functional teams to drive customer loyalty and retention Who you are Degree in Economics, Management, Marketing, or related field 2 years of professional experience in similar roles (ideally in the telecommunications market) Problem-solving and analytical skills Good communication and presentation skills; ease in interpersonal relations and team spirit Proactive, capable of planning and leading end-to-end projects (data interpretation, scenario presentation, solution implementation) Proficient in Microsoft Office tools (Excel and PowerPoint) Knowledge of QlikSense, Power BI, and Tableau Proficiency in English and Portuguese required Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you.
There are lots of ways we support this, including hybrid working and generous parental leave.
You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.
Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa.
But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation.
We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.