COMMUNITY EXPERIENCE SUPPORT INTERN

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The Talent Community Intern is a part of the Global Talent Community team, and their primary role is to learn and execute the programs, procedures, initiatives, and special projects, as needed by their team.
They are also responsible timely responses to internal and external queries, making each contact clear, concise, and helpful.
All work must be based on upholding the Welocalize Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.
MAIN DUTIES The following is a non-exhaustive list of responsibilities and areas of ownership of the Talent Community Intern.
Uphold the Welocalize brand and 4 Pillars of Customer Service, Quality, Innovation, and Global Teamwork.
Process, organize, and maintain all paperwork Master all documented processes and requirements, so that they can support and educate the community Help file tickets to the appropriate group in Zendesk and ensures tickets are picked up by the correct team member in a timely manner Community Functional Areas Community Experience Offer excellent customer service to our global supplier base, mostly through the use of our ticketing and knowledge management system, Zendesk, Support workers throughout their life cycle with Welocalize from onboarding to in-production REQUIREMENTS Education Level Bachelor's degree (B.
A.) from a college or university in related field, or equivalent combination of education and experience.
Experience Experience in a fast-paced, client-centric environment Online, written customer support Fluency in written and verbal English Strong computer literacy, MS Office, e-mail, internet Proven ability to learn new processes and tools Positive and energetic, thrives in all kinds of social situations, regardless of culture Enjoys working in a team and derives energy from being within a team Effective communication skills, attention to detail, and the ability to work to tight deadlines are essential Team-player with the ability to problem-solve and show initiative An objective, problem-solving mindset, mental flexibility and a “can do” attitude Knowledge of the localization industry desired but not mandatory KEY COMPETENCIES REQUIRED FOR THIS ROLE Key competencies.
Excellent Customer Service Naturally inclined towards Quality in all areas of responsibility Persuasive Communicator with a focus on transparency and building relationships Problem solver with a drive for Continuous Process Improvement Passionate about Learning Technical or Analytical mindset Thinking out of the box Additional Job Details.
Welocalize, Inc., founded in , offers innovative translation and localization solutions helping global brands to grow and reach audiences around the world in more than 157 languages.
Our solutions include global localization management, translation, supply chain management, people sourcing, language services and automation tools including MT, testing and staffing solutions and enterprise translation management technologies.
With over 600 employees worldwide, Welocalize maintains offices in the United States, United Kingdom, Italy, Germany, Ireland, Romania, Japan and China.