CRUISE EXPERT - FRENCH OR ITALIAN SPEAKERS
Descripción de la oferta de empleo
Who We Are
Costa Crociere is part of Carnival Corporation, the world's number one tour operator. It is the largest Italian travel group and Europe's number one cruise operator with 70 years of tradition.
Here we propose a positive, diverse, stimulating, and intercultural environment where respecting colleagues and guests, as well as the communities, is our first goal. We strongly believe in the power of communicating openly, always promoting transparency, and are committed to continuously developing ourselves by experimenting, cooperating, and including others, encouraging all of them to give their best and take responsibility.
As leaders in sustainable cruising, we continue to be committed to responsible innovation and we are accelerating on the path of a sustainable fleet. Costa has been strongly focused on the ecological transition of its business for years, introducing and testing new sustainable technologies and smart solutions. In addition to the use of LNG, which Costa pioneered, we are working towards achieving zero emissions over time.
Tasks
We are looking for a CRUISE EXPERT (French and Italian markets) for our Customer Hub in Barcelona!
Your Responsibility
As a Cruise Expert, you will convert leads into sales by building a trusting relationship with customers.
You will manage multichannel active interactions, to meet your productivity goals in line with Company's objectives.
You will also be the first ambassador of Costa, promoting our Brand to create amazing holiday experiences for our Guests!
Requirements
Already based in the province of Barcelona
A fluent level of French or Italian with exceptional grammar and spelling skills, both spoken and written
High level of English or Spanish
Solid Sales Background
Previous customer-facing experience (B2B or B2C)
Prior experience in multi-channel customer support
Strong communication skills
Achievement and goal-oriented
Motivated and self-starter
Benefits
What we offer
Start date: 16th or 21st of November 2022
Full-time permanent contract (indefinido from day 1)
39h per week
Working hours for the French market: from 9:00 to 18:00 or from 9:30 to 18:30. Monday to Friday (occasional Saturdays)
Working hours for the Italian market: rotating shifts either from 9:00 to 18:00 or from 10:00 to 19:00. Monday to Friday, + one Saturday/month (approx.)
Base salary + unlimited sales bonus (salary range: between 20k and 25k gross/year) + ticket restaurant.
A great place to work with modern equipment and installations
Amazing colleagues and career growth opportunities
Hybrid work model (one day of remote work per week)
Every once in a while, you can have the possibility to work from a cruise ship for one week
Two free cruises per year and great discounts for employees and family members
Free activities (Yoga, CrossFit, and many more!)
Costa Customer Hub and Costa Crociere S.p.A is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual based on sex, race, color, national origin, religion, sexual orientation, gender identity or expression, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
We are looking forward to meeting you!
Detalles de la oferta
- Costa Cruises Customer Hub
- Sin especificar
- 03/10/2024
- 01/01/2025
Requisitos del puestorequirements: native speaker of dutch (netherlands or belgium) or french (belgium)... we welcome all native dutch or french speakers from any location to join our project, with the only requirement being the ability to attend the session at our barcelona office... com/project/tahoe-nl?/fill?id313=df029......
Proficiency in english, spanish, and french is essential to cater to our international clientele... respond promptly to guest inquiries and requests via phone, email, whatsapp, and in person, using english, spanish, or french as required... handle cash management and process payments accurately......
• fluency in french or german (b2/c1 level at least)... nice to haves: • demonstrated ability to learn quickly in a supportive yet challenging environment... • design it solutions and prepare documentation... • a chance to be promoted twice a year and a clearly defined career path with salary forecast......
Requisitos del puesto native speaker of dutch (netherlands and belgium) or french (belgium)... referred participants must complete the project... if you have any questions, contact us at: *****@*****... able to visit our premises in barcelona, spain for a scheduled onsite session... com/project/tahoe-nl?/fill?id313=df035......
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