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CS SYSTEMS SUPPORT ANALYST

Descripción de la oferta de empleo

Ryanair is looking for a Systems Support Analyst to join its Customer Care team to work on the various systems and applications that our agents and customers use on a day-to-day basis.
Reporting to the Head of Service Design and CS Digital, this is a permanent position based in our Madrid office.
In this role you will understand, and support Ryanair’s Customer Care platforms and you will be involved in several Digital projects aiming to improve the customer experience and support CS activities.
Responsibilities Support CS Digital products including Help Centre, Telephony platform, ChatBot and other AI technologies, Customer Service CRM Manage and execute change requests across multiple systems Support existing applications liaising with internal IT teams and external vendors Handle all basic administrative functions including user account maintenance, company reports, workflows management and other routine tasks Troubleshoot issues and support internal end users Identify opportunities to enhance system functionalities
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Detalles de la oferta

Empresa
  • Ryanair
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 08/01/2025
Fecha de expiración
  • 08/04/2025
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