CUSTOMER SERVICE AGENT IN MADRID (GERMAN SPEAKER)
Descripción de la oferta de empleo
upporting clients’ activities by being the very first point of contact for their customers.
nswering incoming queries from customers and ensuring contractual SLA is maintainedIdentifying issues and provide solutionsEnsuring high level of customer satisfactionBeing a team player and participate in the success of the team and project, e.
.
provide cover for absent colleagues together with the team and attending regular team meetingsSkills, qualifictaions and interests you need to succeed in this role.
native level of German and an advanced level of EnglishHaving knowledge about IT platforms, equipment and applications such as Windows/MS OfficeHaving previous experience in sales (up-selling and cross-selling)Being an attentive listener, comfortable and skilful at communicating with peopleBeing a team player with high social competenceBeing energetic, innovative and working proactively at a fast paceExcitement about intercultural communication and the expatriate lifestyleAlready living in Madrid and available to start ASAPWhat’s in it for you?Full-time permanent contract 40h/week, rotational schedule depending on the projectSalary.
starting from € gross/year depending on the roleOpportunity to join an international companyAn open-minded and employee-oriented working environmentCareer development opportunitiesYour Future Company.
our future company is a global leader in the BPO industry.
With employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands.
The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.
eel free to check our other opportunities for German speakers in Spain,Greece or Portugal, or send us your CV to be considered for other projects or future opportunities.
Detalles de la oferta
- Sin especificar
- 29/08/2024
- 27/11/2024
To deliver an outstanding customer experience of the very highest level during all customer transactions via chat, email and phone, mainly inbound and to promote suitable products and services as directed by company’s clients and as required by the individual needs of each customer......
Experience in the customer service industry and ideally in a contact centre environment... solution oriented to provide the correct and best outcome for the customer... we focus on customer service, sales, and technical support solutions for clients worldwide... follow internal processes and systems......
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