CVM ANALYST

What you’ll do Vodafone is seeking for a self-motivated, detail-oriented CVM Analyst with excellent problem-solving abilities to be part of the team.
This role will be responsible for the execution of marketing initiatives that drive customer engagement and retention.
The CVM Analyst will work closely with team members to develop, manage, and implement various campaigns in a fast-paced and data-driven environment.
Job Responsibilities Lead in the design, implementation and monitoring of CVM campaigns for retention, churn and cross sell, via multiple channels to achieve predefined targets.
Regularly track and manage churn process, understand trends and dynamics.
Provide campaign reporting, analysis, and insights.
Monitor campaign performance on an ongoing basis and continuously optimize tactics to improve effectiveness in achieving targets.
Compile, maintain and deliver weekly/monthly CVM reports/presentations.
Perform in-depth campaign analysis to understand the effectiveness of campaigns as well as make strategic recommendations.
Assist to develop base management strategy across all channels for customer revenue enhancement and base retention.
Create various ad-hoc reporting and analysis.
Who you are Advanced SQL, Python/R and MS Excel skills.
Programming skills are a plus (for task automation).
Preferably 2-3 years of relevant marketing experience, preferably working with CRM systems, data environments, and/or CVM/CRM areas.
Fluent written and spoken English.
Strong analytical skills.
Very good multitasking and organizational skills.
Able to handle workload under pressure with competing priorities.
Business awareness.
What's in it for you Your journey with us is not just a job; it's a pathway to personal and professional development.
We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential.
Our culture is our pride.
We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated.
Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.
We take pride as well in our Comprehensive Benefits Package, where you will be able to find.
All Necessary Devices.
From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.
Health & Life Insurance.
Your well-being matters to us.
We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.
Additional Compensation Based on Performance.
We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.
Private Pension.
Plan for your future with confidence.
Our private pension scheme helps you build a secure financial foundation for the years ahead.
And More.
Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us.
​​​​​​​ Discover the full spectrum of benefits and perks that await you at Vodafone Albania by joining our dynamic team.
Your journey to success starts here! Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa.
But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation.
We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
We recognize and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.