DATA QUALITY AND PROCESS DEVELOPMENT SENIOR LEAD

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DataForce by TransPerfect is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business, with offices in more than 100 cities worldwide.
DataForce offers high-quality data for Human-Machine Interaction to some of the most prestigious technology companies in the world.
Our department focuses on gathering, enriching and processing data for Machine Learning in different AI domains.
We are seeking a Data Quality and Process Development Senior Lead to join our team in Europe.
1.
OVERVIEW The Data Quality and Process Development Senior Lead plays a crucial role in the DataForce Services team by planning, developing, analyzing, leading and executing process development initiatives with a strong focus on quality.
This role balances hands-on project execution with strategic oversight, collaborating with the project team to ensure outcomes consistently exceed customer expectations.
The Data Quality and Process Development Senior Lead mentors junior team members, fostering skill development and knowledge sharing to strengthen the team’s capabilities.
2.
DESCRIPTION The Data Quality and Process Development Senior Lead is responsible for collaborating with stakeholders across the organization to understand business needs and priorities.
This role is also responsible for leading process improvement and development initiatives.
Partner with various business units and stakeholders to understand existing process related needs/gaps and root causes of existing issues Define, measure, analyze, improve and quality control processes across DataForce department Track the success of process implementation Develop, deliver and maintain process related documentation Define strategies that support and positively impact achieving business goals Provide support and coaching for team members seeking consultation and DataForce services-specific support Collect feedback and findings from stakeholders to drive improvements Guide and coach DataForce team members on AI industry best practices, and execution following DataForce and TransPerfect guidelines Coach and support junior team members as needed, including delegation of tasks as appropriate Provide support within the department for the implementation and delivery of components associated with various initiatives Ensure that the project team is following established Quality Control (QC) procedures, develop training plans Track key project metrics and assess the effectiveness of current procedures, identifying areas for further enhancement Provide QC insights and recommendations to all relevant stakeholders Assist QM in the establishment new data quality processes and enhance existing Quality Control (QC) processes to increase data excellence Complete all other tasks that are deemed appropriate for this role and assigned by the manager/supervisor 3.
REQUIRED SKILLS Exceptional communication skills Outstanding teamwork and collaboration skills Exceptional coaching skills Proactive with a strong mindset for continuous improvement High-level interpersonal and relationship building skills with ability to interact with stakeholders at all organization levels Demonstrated analytical, critical-thinking, problem-solving skills – ability to analyze a situation, propose and implement solutions Demonstrated knowledge of quality excellence best practices Established competency in the use of business applications and collaboration tools, including but not limited to the Microsoft suite of applications (Outlook, Excel, Word, PowerPoint, SharePoint, Teams) and Google Workspace suite of products 4.
REQUIRED EXPERIENCE AND QUALIFICATIONS Minimum Bachelor’s degree or its equivalent Demonstrated business English language proficiency 4+ years’ in roles with similar responsibilities Experience in AI industry Experience in working in a cross-functional/matrix organization Advanced knowledge of process improvement techniques Advanced knowledge of project management tools 5.
DESIRED SKILLS AND EXPERIENCE Experience working with crowd workers/community Experience working in a multinational/multicultural virtual working environment Fluency in a language other than English Experience with data analytics Where Your Career Is Going.
At TransPerfect, there are a lot of growth opportunities.
All departments offer career growth and development that can combine your skills, interest and experience.
We encourage our employees to have a continuous dialogue with management about growth oppportuinties throughout your tenure with the company.
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For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged.
In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization.
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TransPerfect is the world’s largest provider of language services and technology solutions for global business.
From offices in over 90 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide.
More than global organizations employ TransPerfect’s GlobalLink® Product Suite to simplify management of multilingual content.
With an unparalleled commitment to quality and client service, TransPerfect is fully ISO and ISO certified.
TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.
For more information, please visit our website at www.
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