DESKTOP SUPPORT TECHNICIAN, MADRID

Desktop Support Technician
Who we are
Frontiers is an award-winning open science platform and leading open access scholarly publisher.

We are one of the largest and most cited publishers globally. To date our 200 000 freely available research articles have received more than 1 billion views and downloads and 2 million citations. Our journals span science health humanities and social sciences engineering and sustainability. And we continue to expand into new academic disciplines so more researchers can publish open access.

Be part of the publishing revolution and help us transform the way research is published evaluated and communicated to the world.

Key Responsibilities

- Provide 1st and 2nd level IT support
- Configure new laptops and install software
- Set up other office and conference equipment
- Ensure security updates are applied to all our systems
- Complete internal user moves including desk equipment and phones
- Deliver IT Inductions/Onboarding of new starters
- Disable expired accounts
- Manage IT asset inventory and desktop computing hardware lifecycle
- Grant Access Permissions to users
- Use and maintain Active Directory data
- Participate in small IT projects
- Maintain the IT Services Knowledge Base
- Assist with IT requirements attached to the onboarding process for new starts
- Contribute to the achievement of team goals

Knowledge Skills Experience

- Excellent communication skills in English verbal and written
- Experience providing level 1 and 2 technical support and using IT support ticket management systems (Zendesk JIRA)
- Experience and knowledge of installation configuration and troubleshooting of Windows and MacOS laptops
- Knowledge and experience of troubleshooting issues in wired and wireless networks
- Good interpersonal skills flexibility and customer service focus
- Highly motivated and driven to deliver results through effective team work
- Able to meet deadlines and prioritize tasks effectively
- A keen eye for detail
- Willing to learn grow and share new skills and knowledge with the team

This role is office based excluded from our remote working due to business need/ nature of the role. Our office is based in Madrid it is expected you will need to be in the office 3/4 days a week with working from home an option for the remainder of the week.

Benefits

With more than 50 nationalities represented in our global team you will work regularly with teammates in other countries and with our community of researchers editors and authors from around the globe.

Our mission to create solutions for healthy lives also extends to the working environment we provide for our employees.

This includes

100 remote working

Employees now have the flexibility to choose where they want to work with remote working available on a part- or full-time basis (not applicable to some Workplace/IT jobs due to nature of role requiring presence onsite in the office).

Learning and development

All employees have access to LinkedIn Learning (and Pluralsight for our technology team) an annual personal learning budget and dedicated L D time.

Wellbeing

We offer free online yoga classes an employee assistance plan access to the Headspace app and four wellbeing days on top of your annual leave allowance.

Volunteering opportunities

Employees can dedicate three days each year to volunteer for a personal cause or through our volunteering partner platform Alaya.

Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination including based on race national or ethnic origin age religion disability sex gender identity or sexual orientation. With over 600 employees from more than 50 different nations our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.

microiformatica, Zendesk, Jira,

microiformatica, Zendesk, Jira,