DEVELOPER SERVICE HUB

About us:The world around us is changing rapidly and so is the insurance industry. Now’s the right time to make a bold move and shape the future of insurance – this is Allianz Direct! As a pan-European online insurer of the Allianz Group, launched in 2019, Allianz Direct is on its mission to become “digitally unbeatable” and the most and efficient insurer on the market. Allianz Direct is truly changing the face of insurance, in customer experience, and in technology, processes, people and culture.An international team of business experts and engineers who live and breathe an agile way of working, we are seeking to improve and change the way you do insurance. Driven by a customer-oriented approach and love for data, Allianz Direct strives for delivering an exceptional experience with a personal touch. So, what makes Allianz Direct so unique? We believe in the power of simplicity and convenience and by doing so we have managed to set new standards when it comes to online insurance.Job Purpose Role:As a Production Manager at Allianz Direct, you will take ownership of the company’s incident management processes, ensuring smooth operations and rapid resolution of issues. In this role, you’ll act as both a coach and a guide, helping teams across the organization adhere to incident management guidelines and standards.Also, as a Developer Service Hub member at Allianz Direct, you will play a crucial role in providing technical support and ensuring the smooth operation of our systems. You will be an integral part of our dynamic team, contributing to developing and maintaining our technology infrastructure to support our mission of becoming the most customer-oriented and efficient insurer on the market.Join us in this exciting opportunity to contribute to the development of new techniques, processes, and the overall enhancement of the insurance value chain at Allianz Direct.Key Responsibilities:Incident ManagementTake ownership of the incident management process across the company.Act as a coach to ensure teams follow incident management guidelines and meet deadlines.Monitor the quality of incident data, ensuring accurate metrics and actionable reporting.Prepare and deliver biweekly incident reports, offering insights to stakeholders.Problem ManagementLead the problem management process to identify, analyze, and resolve recurring issues.Conduct root cause analyses and implement effective corrective actions.Collaborate with cross-functional teams to enhance system reliability and prevent incident recurrence.Drive improvements in automation for incident and problem management processes.Developer SupportProvide first-level support for generic tickets and SRE-related requests.Assist with refactoring alerts, dashboards, and runbooks, performing auxiliary tasks and onboarding support calls.Evaluate and escalate issues as needed for timely resolution.Change ApprovalsReview and approve internal Intervention Decision Requests (IDRs).Handle external change approvals through ServiceNow, ensuring compliance with processes and policies.ComplianceOffer first-level support for audits, ensuring adherence to company and regulatory standards.Qualifications/Key skills:Experience: Minimum 3 years in IT operations, service management, or software developmentLanguage: Strong written and spoken English; skilled in communicating with non-native speakers.Technical Expertise:IT systems knowledge, software development, automation, and observability tools (monitoring, logging, alerting).Service Management: Experience in incident and problem management, including root cause analysis.Soft Skills: Strong problem-solving ability, experience handling complex situations, and a collaborative mindset.Additional information:We offer: Career development programs, Workwell@Allianz, Flexible working arrangements Please submit your applications only via our online tool.Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.Great to have you on board. Let's care for tomorrow.Note: Diversity of minds is an integral part of Allianz’ company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.