DIGITAL CHANNELS TRIBE LEAD

What you’ll do This role will be responsible for driving the digital transformation, digital & eCommerce strategies as well as loyalty initiatives across the organization.
We are looking for a strategic leader with a deep understanding of digital trends, customer engagement, and market dynamics.
The ideal candidate will leverage their expertise to propel Vodafone into a digitally advanced and customer-centric organization.
Job Responsibilities Digital Transformation.
Develop and articulate a clear digital transformation strategy aligning the organisation's overall vision, mission and long-term goals.
Digital Strategy.
Orchestrate and execute comprehensive digital strategies across all digital channels such as Apps, Websites and eCommerce, focusing on customer experience and overall business objectives.
Customer Experience.
Ensure an exceptional customer experience across all digital touchpoints, focusing on user interface (UI) and user experience (UX) enhancements to maximise conversions and customer satisfactions.
Loyalty Program Management.
Design, implement and manage customer loyalty program to increase customer satisfaction, retention, drive business value and enhance brand loyalty.
eCommerce Operations.
Oversee end-to-end eCommerce operations, including website management, product listings, pricing, inventory and order fulfilment.
Compliance and Security.
Ensure compliance with data protection regulations and maintain robust cybersecurity for customer data and online transactions.
Budget Management.
Manage all business demands and budget for App, Website, eCommerce and loyalty projects, ensuring efficient allocation of resources to achieve optimal ROI.
Who you are Proven experience in a leadership role within a digital, loyalty, or eCommerce function, preferably in the telecommunications or related industry.
Strong strategic thinking and the ability to translate vision into actionable plans.
In-depth knowledge of digital technologies, eCommerce platforms, and loyalty program management.
Excellent understanding of customer behaviour, market trends, and competitive landscapes.
Exceptional leadership, communication, and interpersonal skills.
Data-driven decision-making with a focus on measurable results.
Must have technical / professional qualifications.
Bachelor’s degree in business, Marketing, IT, or a related field.
Advanced degrees, certifications, or specialized training in digital marketing, eCommerce, or related disciplines would be advantageous.
Data driven decision-maker Strong communication and analytical skills Customer-centric individual Very good knowledge of Albanian and English What's in it for you Your journey with us is not just a job; it's a pathway to personal and professional development.
We provide endless opportunities for learning, skill enhancement, and career advancement, ensuring that you're always empowered to reach your fullest potential.
Our culture is our pride.
We foster an environment where every voice is heard, ideas are valued, and teamwork is celebrated.
Together, we create a supportive and inclusive atmosphere that fuels collective growth and achievement.
We take pride as well in our Comprehensive Benefits Package, where you will be able to find.
All Necessary Devices.
From laptops to mobile devices, we equip you with the tools you need to excel in your role, whether you're in the office or on the go.
Health & Life Insurance.
Your well-being matters to us.
We offer comprehensive health and life insurance coverage to safeguard you and your loved ones.
Additional Compensation Based on Performance.
We recognize and reward your hard work and dedication through performance-based compensation, ensuring that your contributions are duly acknowledged and valued.
Private Pension.
Plan for your future with confidence.
Our private pension scheme helps you build a secure financial foundation for the years ahead.
And More.
Beyond the essentials, we offer a diverse range of additional benefits that enhance your work-life balance, support your personal growth, and enrich your overall experience with us.
​​​​​​​​​​​​​​ Discover the full spectrum of benefits and perks that await you at Vodafone Albania by joining our dynamic team.
Your journey to success starts here! Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa.
But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation.
We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
We recognize and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, color, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.