Ver oferta completa

DIRECTOR OF OPERATIONS

Descripción de la oferta de empleo

ABOUT THE PROPERTY   The W Ibiza is located in Santa Eulalia, which is a short drive from Ibiza city’s popular high-end entertainment zone.
Santa Eulalia is a charming town with various new upper-upscale hotels opening in recent years.
The hotel offers 162 rooms and suites and feature extensive F&B facilities with a signature restaurant, all day café with direct access from the boulevard, W Lounge,  Wet deck, Beach Club  and Rooftop Destination Bar, as well as Away Spa.
ABOUT THE BRAND   W Hotels’ mission is to Ignite Curiosity, Expand Worlds.
We are a place to experience life.
We’re here to open doors and open minds.
We are constantly inspired by new faces and new experiences.
A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.
Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life.
If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels.
In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work,​begin your purpose, belong to an amazing global​ team, and become the best version of you.
JOB SUMMARY   Functions as the strategic business leader of the property's Hotel Operations.
Areas of responsibility may include Front Office, Recreation/Health Club, Housekeeping and Food and Beverage/Culinary.
Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives.
The position ensures Hotel Operations meet the brand’s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department and developing positive owner relations.
Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and employees and provides a return on investment.
CANDIDATE PROFILE    Education and Experience • 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR • 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES   Managing Profitability • Demonstrates and communicates key drivers of guest satisfaction for the brand’s target customer.
• Analyzes service issues and identifies trends.
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Works with hotel management team to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
Managing Revenue Goals • Monitors hotel operations sales performance against budget.
• Reviews reports and financial statements to determine hotel operations performance against budget.
• Coaches and supports operations team to effectively manage occupancy & rate, wages and controllable expenses.
• Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.
Leading Operations and Department Teams • Champions the brand’s service vision for product and service delivery and ensures alignment amongst the hotel leadership teams.
• Develops systems to enable employees to understand guest satisfaction results.
• Communicates a clear and consistent message regarding departmental goals to produce desired results.
Managing the Guest Experience • Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.
• Responds to and handles guest problems and complaints.
• Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Creates an atmosphere in all Rooms and Food and Beverage areas that meets or exceeds guest expectations.
Managing and Conducting Human Resources Activities • Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.
• Ensures employees are treated fairly and equitably.
• Ensures that regular, ongoing communication is happening in Operations (e.
., pre-shift briefings, staff meetings).
• Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.
• Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Solicits employee feedback, utilizes an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.
• Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds.
We are a place to experience life.
We’re here to open doors and open minds.
We are constantly inspired by new faces and new experiences.
A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe.
Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life.
If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels.
In joining W Hotels, you join a portfolio of brands with Marriott International.
Be where you can do your best work,​ begin  your purpose,  belong  to an amazing global​ team, and  become  the best version of you.
Ver oferta completa

Detalles de la oferta

Empresa
  • Job ID
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 09/11/2024
Fecha de expiración
  • 07/02/2025
CALL 12-2024-1 Technician of Competitive Calls
Centre Tecnològic de Telecomunicacions de Catalunya

This is a recognition of the institute’s commitment to developing an hr strategy for researchers, designed to bring the practices and procedures in line with the principles of the european charter for researchers and the code of conduct for the recruitment of researchers (charter and code)......

Secondary Teacher of Mathematics with ICT
The English School

C2/mother tongue level of english... contribute to students’ end of term reports in line with school policy... otros datos del puesto subject teacher repsonsibilities: assist in the planning, preparing and delivering of departmental schemes of work in accordance with the national curriculum and with......

Sales representative with a native level of Dutch
Talent search people

Our client is one of the biggest b2b it and telecommunication hardware resellers in europe, with more than 20 years of experience... responsibilities as a sales representative your key responsibilities of this role include: - sales via customer enquiries and following up leads - answering clients request......

Head of Sales Department in a New Development
SVOY Group

Join us in shaping the future of real estate sales!... position: head of sales department key responsibilities: lead and manage the sales team, ensuring they meet and exceed sales targets develop and implement sales strategies to drive business growth collaborate with marketing and other departments......

Business Developer with Fluent Level of German
Talent search people

Showing them the benefits of build a partnership with the company... requisitos del puestoyou are the ideal candidate if:- you are fluent in german and have an advanced level of english... do you want to work in an international and modern environment? if you have experience in sales and want to be part......

Director de arte y cócteles
Filmakers monkeys

El director de arte estará a cargo de definir el estilo visual del varios videos para una marca de bebidas... descripción buscamos director de arte para grabación de videos para redes sociales de coctelería y estilo de vida sobre el puesto es un trabajo puntual a ser grabado en málaga los días 11,12......

Director y Comercial Inmobiliario Chiclana de la Frontera
Aruncy.com

Buscamos director inmobiliario y comerciales inmobiliarios para incorporar al equipo de nuestra oficina de chiclana de la frontera... ofrecemos contrato de trabajo a jornada completa y alta en el régimen general de la seguridad social, no contratamos como autónomo o freeland......

Director de Marketing
Involve rh

Confidencial cuenta con una posición como director de marketing para crear estrategias innovadoras y efectivas para posicionar la marca, aumentar la visibilidad y generar demanda de los productos o servicios de la empresa... analizar el mercado y la competencia para identificar oportunidades de crecimiento......

DIRECTOR/A DE ESTABLECIMIENTO MADRID - 1207520
Temporing

Funciones: • responsabilizarse de la gestión eficiente del establecimiento... • tendrá que hacerse con el cuidado personalmente y por parte de su equipo, del estado y trato de los activos, equipos, estructurase instalaciones de su establecimiento, asegurándose de mantenerlos correctamente con el soporte......

DIRECTOR/A DE CADENA DE RESTAURANTES - 1207520
Temporing

Asegurar el buen estado y confort (limpieza, olores, temperatura, música, iluminación) del establecimiento... horarios rotativos de lunes a domingo, con dos días de descanso entre semana... lograr la calidad del producto final siguiendo los estándares de la compañía... salario según valía del candidato:......