DIRECTOR OF OPERATIONS SPAIN HOTEL COMPANY

JCI Talent is recruiting a Director of Operations for the Spanish Market for an international Focused Service hotel company expanding its portfolio. Reporting to: COOJob Purpose:- Providing Leadership and Direction to the Hotel Managers in their geographical region- Maximising financial returns at the Hotels by managing cost base and driving sales- Providing and support and mentorship for Hotel Managers in the delivery of the Local SalesPlan:- Delivering the Customer Experience; Brand standards and Quality Scores- Delivering the development of the Operational Teams; Building a pipeline of Hotel Managers across all jurisdictions- Taking responsibility for Health and Safety- Act as the Project lead new hotel openings in all regions- Establishing and maintaining supply chains (Housekeeping, Linen)- Providing input to development team on proposed new sitesMain Duties and Responsibilities:- To provide Operational leadership for the company to assure the strategic growth and development in the region.- To be accountable for the overall performance of the hotels across in the region, delivering sustainable financial performance.- Take overall accountability for compliance with local legislative requirements.- Manage the ongoing profitability of the hotels, collaborating closely with the commercial team to ensure revenue targets are met and exceeded.- Collaborate with the revenue team to ensure best rates are set according to local market trends.- Be accountable for meeting and exceeding guest satisfaction targets.- Take responsibility for recruiting, developing and motivating Hotel Managers and cluster Managers to deliver the Company’s long term growth strategy.- Manage the H&S Manager to ensure legal compliance.- Collaborate with the property team to manage hotel maintenance, reducing the number of offline rooms and ensuring any work carried out is kept within the given budgets.- Ensure all costs are controlled and revenue opportunities are effectively sourced and delivered.- Take oversight of the Operational teams to ensure career progression and effective succession planning within the Group.Aptitudes y conocimientos deseados:- Extensive Hospitality experience
- Experience in focused service hotels
- Experience in hotel pre-openings
- At least 5 years of experience as Hotel Manager / General Manager
- Strong cost mindset
- Used to working in a lean organisation, able to be hands on as well as strategic
- Pro-active and self-sufficient
- Entrepreneurial approach, prepared to shake things up and try new approaches
- Very strong people management with focus on growing HMs and developing to support fast growing organisation
- Ability to drive sales and control costs within a framework where Revenue and Marketing are managed centrally
- Excellent leadership skills
- Excellent communication skills; able to adapt style to different audiences
- The successful candidate will need to be able to demonstrate clear strategic thinking, yet remain hands on, with a proven track record in delivery to deadline and within budget. He/She will need to be able to work in an entrepreneurial set up that has high
growth ambitions.
- Proficient in Spanish and English.