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DIRECTOR OF PEOPLE AND CULTURE

Descripción de la oferta de empleo

As Director of People and Culture, you will drive the HR department including initiatives such as hiring, benefits, employee relations and training programmes, to ensure compliance of all hotel team members. You will also implement and promote a positive team culture based on motivation and engagement whilst ensuring colleagues deliver an outstanding guest experience that is unique and brings the brand to life. You will also coach the General Manager and leadership team on all people-related issues. As brand ambassador you will become a role model and your goal will be to sustain our InterContinental Life. Your day-to-dayGuest ExperienceDevelop creative ways to inspire and motivate team members to provide guests with a memorable experience.Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.PeopleCreate programmes to foster a positive work environment for all. Ensure team engagement towards the brand, the hotel and all other initiatives.Establish performance and development plans for team members and provide training, mentoring, coaching and regular feedback to enhance performance.Educate and train managers on HR disciplines to foster productivity and enhance performance. Ensure hiring standards and applicable laws and regulations are followed.Oversee the team’s HR Admin related topics.Lead and support different CSR initiativesFinancialAssist in the preparation of the hotel’s annual budget and staffing needs. Create and work within the HR budget. Monitor staffing and labour standards to manage costs.Mitigate financial risks associated with employee relations issues.Identify and analyse local compensation and benefits practices to ensure financial competitiveness.Responsible Business Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement. Ensure compliance with relevant employment laws and hotel or company policies and procedures.Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes.Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.Manage labour relations and represent the hotel in grievances, mediations, arbitrations and contract negotiation.Develop and carry out action plans in order to take steps to be socially responsible and conscious.Other ad-hoc duties – unexpected moments when we have to pull together to get a task done.May also serve as Manager on Duty.
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Detalles de la oferta

Empresa
  • InterContinental Barcelona
Localidad
  • En toda España
Dirección
  • Sin especificar - Sin especificar
Fecha de publicación
  • 04/09/2024
Fecha de expiración
  • 03/12/2024
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