DIRECTOR SERVICE ENGINEERING

Johnson & Johnson MedTech is recruiting for a Director, Service Engineering within our MedTech Surgery organization.
The location for this position is Santa Clara, CA.
At Johnson & Johnson MedTech, we are working to solve the world’s most pressing healthcare challenges through innovations at the intersection of biology and technology.
We harness our deep expertise in surgery, orthopedics, vision, and interventional solutions to design healthcare solutions that are smarter, less invasive, and more personalized.
The MedTech Surgery organization was recently established to combine Ethicon’s market-leading surgical portfolio with the Robotics & Digital Solutions portfolio.
The MedTech Surgical organization is comprised of.
Wound Closure & Healing and Biosurgery, Endo Mechanical and Energy, OTTAVA (Surgical Robotics), MONARCH (Flexible Robotics), and MedTech Digital.
Position Summary.
The Ottava robotics program has been in development stages.
As we look to mature the business and consider ‘on market’ strategies, we need to mature our engineering capabilities with a strategic leadership that has oversight of service requirements and can influence product design for serviceability.
This role is critical to ensure the design evolution in OTTAVA (product updates & upgrades) achieves the Service requirements for a clinically and commercially viable Service product.
This role also supports the total lifecycle management, analyzing strategies for obsolescence and other end of life considerations.
Key Responsibilities.
Develop and implement a comprehensive serviceability requirements strategy to ensure products are designed for easy maintenance and support, addressing both hardware and software needs effectively.
Oversee the strategic development and continuous improvement of comprehensive service documentation frameworks for product upgrades and updates, ensuring alignment with industry standards and best practices while driving initiatives to gather and integrate user feedback for enhanced usability and effectiveness.
Influence the organization and lead recommendations to implement innovative digital solutions and predictive maintenance tools that enhance serviceability by enabling real-time monitoring and efficient maintenance practices.
Continuously enhance the robotics platform and develop new service solutions by integrating cutting-edge technologies and collaborating with hospital staff to meet real-world needs and market demands.
Qualifications Qualifications.
Education.
A minimum of a Bachelor’s Degree is required; Master’s Degree preferred Required Skills and Experience.
Minimum 10 years of related experience At least 8 years of people management experience.
Technical Expertise in Medtech.
In-depth knowledge of medical technology products, including their design, functionality, and regulatory requirements.
Software Design Proficiency.
Skills in software engineering, with experience in designing, developing, and maintaining software solutions that enhance service delivery.
Digital Transformation Acumen.
Understanding of digital transformation concepts and technologies, particularly as they apply to service solutions in the medtech sector.
Sustaining Engineering Skills.
Experience in sustaining engineering practices, focusing on product updates and upgrades to ensure ongoing functionality and compliance.
Cross-Functional Collaboration.
Ability to collaborate with various teams (e.
., R&D, clinical, regulatory, marketing) to ensure that service requirements are integrated into product design.
Customer-Centric Mindset.
Commitment to understanding and prioritizing customer needs in the design evolution of service products, ensuring clinical and commercial viability.
Project Management.
Proficiency in managing projects related to product updates and upgrades, including timelines, resources, and stakeholder communication.
Regulatory Knowledge.
Familiarity with medical device regulations and standards (e.
., ISO, FDA) to ensure that software solutions meet compliance requirements.
Analytical Skills.
Strong ability to analyze service requirements and customer feedback to inform design decisions and improvements.
Problem-Solving.
Capacity to identify and troubleshoot issues that may arise in the software design process or during service implementation.
Change Management.
Skills to facilitate and manage change effectively, especially when introducing new software solutions or service methodologies.
Communication Skills.
Excellent verbal and written communication abilities to clearly articulate design concepts, service requirements, and updates to stakeholders Other.
This position will be based out Santa Clara, California.
This position requires up to 40% Domestic and International travel.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.
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The anticipated base pay range for this position is $ to $ .
The Company maintains highly competitive, performance-based compensation programs.
Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan.
The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding individual and the corporation’s performance over a calendar/ performance year.
Bonuses are awarded at the Company’s discretion on an individual basis.
Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans.
Additional information can be found through the link below.
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.