ECOMMERCE MERCHANT INTEGRATION SUPPORT | MADRID, ES
Descripción de la oferta de empleo
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world.
We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely.
Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.
If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title Ecommerce Merchant Integration Support What does a successful The Gateway Support Specialist's do? • Provide live gateway support to Fiserv's direct acquiring businesses, joint ventures, and partner acquiring banks, involving testing support, troubleshooting, live issue investigation and escalation of live issues • Perform the Analyst role within the Gateway Support team, ensuring your skills are up-to-date to support the execution of the team's live support role • Actively manage and resolve client and internal technical inquiries relating to Fiserv's gateway product What you will do.
• Support the production of performance and quality reporting • Support enablement of product enhancements • Provisioning of test/sandbox environments and support of merchant integration and testing within our lower environments.
• Ability to develop relationships with Product, Technical and Sales colleagues • Ability to support meetings, reviews and workshops involving internal and external participants What you will need to have.
• Strong Spanish and English communication skills are required (both written and spoken).
• Qualified IT or equivalent technical work experience advantageous • 2 years+ customer service experience advantageous • Strong people skills for developing relationships with Product, Technical and Sales colleagues • Good organisational skills and the ability to track multiple active threads of work #LI-CH2.
Thank you for considering employment with Fiserv.
Please.
• Apply using your legal name • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us.
Fiserv is a global leader in payments and financial technology with more than associates proudly serving clients in more than 100 countries.
As one of Fortune® magazine's "World's Most Admired Companiesâ¢" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
Warning about fake job posts.
Please be aware of fraudulent job postings that are not affiliated with Fiserv.
Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address.
We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call.
We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process.
We also won't send you a check to cash on Fiserv's behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
Detalles de la oferta
- Fiserv, Inc.
- Sin especificar
- 14/01/2025
- 14/04/2025
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