EU TRUST & SAFETY SPECIALIST - ESCALATIONS, EU DELIVERY SERVICE PARTNER (DSP)
Descripción de la oferta de empleo
As an Escalations Specialist you exemplify our Customer Service Mission Statement by using operational expertise to assist the UK network with technical skills, process improvement initiatives and customer escalations.
Amazon Business (AB) Escalations operates as a global team and Specialists will work alongside peers around the world.
Key job responsibilities Resolve escalations raised by AB (Amazon Business) Customer Advisors on behalf of our customers.
Resolve business customer issues escalated to the Amazon Senior Leadership Effectively communicate with high profile customers (both internal and external) with a high level of executive presence.
Utilise conflict resolution and decision making skills as applicable to customer, demonstrate highly effective listening skills and patience Be aware of and adhere to applicable company policies when dealing with customer interactions Maintain knowledge of CS resources, such as CSC and operational procedures Collaborate with team members to strive for continuous improvement Work independently on projects or tasks to identify and resolve issuesA day in the lifeOur Escalation Specialists own, to resolution, issues faced by our Amazon Business Sales organization.
Escalation Specialists also resolve contacts generated by our customers to senior management.
This is an opportunity for you to gain a broader perspective on Amazon Business (AB) by working on escalated issues highlighted by our customers and AB Sales
Detalles de la oferta
- Sin especificar
- 11/09/2024
- 10/12/2024
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