EXPERT AND FUNCTIONAL ANALYST IN OPERATIONAL PLANNING AND DISPATCH

Have you ever been wondering how many people are hidden behind your meal in the airplane?Do you like to know more about meal production in Aviation industry?Are you a team player?Then we are looking for you!Our company - gategroup- is looking for a Module Expert for our team. Permanent contract:Job SummaryAs a SACS (gategroup ERP) Module Expert and Business Analyst – Operational Planning and Dispatch you will actively be responsible for supporting business processes, maintaining documentation (manuals, standard operating procedures etc.), testing, training, and implementing technology under the Catering Platform.Operational Planning & Dispatch Expert/Analyst should understand, articulate, and implement best practices related to Operation and providing support to the Product Owner. You will provide guidance on how your area of capability can resolve an organizational need, and actively contribute to all phases of the process and technology development will contribute mainly on the planning, testing and deployment.You must cultivate and maintain effective working relationships with a variety of stakeholders, including end-users, project managers and senior staff members.The nature of the position involves actively participating in multiple workgroups at one time and disseminating information across all levels of the organization.The role will also be responsible for adherence to the project’s Key Event Schedule (KES) for training, data setup/migration and other key activities.Main Duties and Responsibilities:Support business processes and Catering Platform Application proceduresSupport in the project scoping, gap analysis & business requirements gathering.Support in the initial analysis and the Key Event Schedule (KES) set up.Continuously improve the skills and processes to speed up the conversion and reduceproject effort. Develop and document the processes, functions, and procedures for appropriate modules and develop appropriate solutions. Ensure all Business Process Blueprints are followed.Conduct User Acceptance Testing (UAT) in line with Business and IT Global application Team demands.Update User Manuals, Standard Operating Procedures, and other relevant documentations.Support data set up, cleansing & migration onsite and online.Training of Super users.Maintenance of training records and training matrix.Conduct data quality audit and KPI monitoring.Update the Product Owners and the Project Managers on team on progress through the KES. Monitoring on the Releases, coordinating with Deployment Team.Technology Road map for Planning and alignment with SACS Deployment Roadmap.Assignment of Jira’s in the upcoming releases.Co-ordinate and facilitate the meetings with business partners.Manage and Communicate the Technology Projects through the KES.Standardize business processes and practices alongside gate-OPEX.Required Skills: 3-5 years’ experience of IT project management in a manufacturing environmentUnderstanding of the various processes within the airline catering industry preferableDemonstrable experience in similar data management functionExcellent English communication skills written and verbal.You will be required to travel and work away from home up to 75% of the time.Preferred Skills: Bachelor’s degree or equivalent required; business, engineering or science disciplines preferred.Understanding and experience with multiple ERP applicationsAbility to organize and track large numbers of simultaneous activities.Excellent knowledge of Microsoft products (Word, Email, Access, Excel, SharePoint)Good understanding of commercial and financial implications of operational changesGood understanding of costing & Invoicing module in ERPs, costing manual commercial and financial implications of costing, customer contracts set up (Costing & Invoicing).