FIELD SERVICE SUPERVISOR

What you’ll do The role is responsible for the effective and efficient operation of a Field Services team (internal team and 3rd party vendors) ensuring performance targets & SLAs achieved.
Key accountabilities and decision ownership.
Coordinate the team’s activities and monitor its performance based on quantitate and qualitative KPIs.
Guide, motivate & support team to achieve their targets.
Collect and report performance metrics.
Identify opportunities for process improvement.
Identify opportunities for budget efficiencies.
Understand and adhere to company quality, health, safety, and environmental policies and objectives.
Focus on FS digital transformation   Key performance indicators.
Qualitative.
TNPS/JNPS/RNPS  Quantitative.
Productivity, MTTR, Repetition, SLA performance, FS Resolution Share, Sales Leads, WiFi Survey sessions, Digitization KPIs (self-booking metrics etc.), On Time Activation.
Qualitative.
Visits effectiveness & accuracy Who you are Core competencies, knowledge and experience.
At least 2-year experience in a technical support department.
Excellent communication skills.
Strong customer orientation attitude.
Strong people management and interpersonal skills.
Problem solving skills.
Take initiative, be alerted, have a sense of urgency.
Adaptability to changing conditions, work priorities and organizational needs.
Training & coaching skills.
Good knowledge of fixed products and services.
Must have technical/professional qualifications.
At least Technical Institution degree.
Very good knowledge of Greek and English language (oral and written).
Good knowledge of MS Office Suite (MS Excel, MS Word etc.).
Desired relevant experience as Team Leader.
Not a perfect fit? Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
What's in it for you •   Competitive pay, bonus & remuneration package  •   Private Health & Medical Insurance   •   Hybrid way of working.
a blend of 60% remote and 40% office-based working, including the option to work up to 20 days from abroad  •   Remote work equipment to help you create a comfortable, ergonomic workspace at home   •   Unlimited access to learning resources and trainings  •   Vodafone Parental Leave.
16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service   •   Spirit of Vodafone Day.
one day each quarter dedicated to your personal development  •   Extra days off.
Vodafone Day, Family Day, Volunteering Day   •   Needless to say, we cater for your communication wherever you are  •  Office amenities (subject to the office location).
such as restaurant, beauty corner, gym and parking  •  Special employee offers and discounts  #LI-Hybrid #Vodafonespirit #Togetherwecan Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa.
But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation.
We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can.
Our Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business.
We actively encourage everyone to consider becoming a part of our journey.