FIRST LEVEL USER SUPPORT COORDINATOR

About BSC   The Barcelona Supercomputing Center - Centro Nacional de Supercomputación (BSC-CNS) is the leading supercomputing center in Spain.
It houses MareNostrum, one of the most powerful supercomputers in Europe, was a founding and hosting member of the former European HPC infrastructure PRACE (Partnership for Advanced Computing in Europe), and is now hosting entity for EuroHPC JU, the Joint Undertaking that leads large-scale investments and HPC provision in Europe.
The mission of BSC is to research, develop and manage information technologies in order to facilitate scientific progress.
BSC combines HPC service provision and R&D into both computer and computational science (life, earth and engineering sciences) under one roof, and currently has over staff from 60 countries.
Look at the BSC experience.
BSC-CNS YouTube Channel Let's stay connected with BSC Folks! We are particularly interested for this role in the strengths and lived experiences of women and underrepresented groups to help us avoid perpetuating biases and oversights in science and IT research.
In instances of equal merit, the incorporation of the under-represented sex will be favoured.
We promote Equity, Diversity and Inclusion, fostering an environment where each and every one of us is appreciated for who we are, regardless of our differences.
If you consider that you do not meet all the requirements, we encourage you to continue applying for the job offer.
We value diversity of experiences and skills, and you could bring unique perspectives to our team.
Context And Mission   The Barcelona Supercomputing Center-Centro Nacional de Supercomputación (BSC-CNS) is looking for a coordinator of the 1st level User support team to join the user support group inside the BSC-CNS's Operations Department.
The position will be responsible for the training and coordination of the 1st level support team and will work in the resolution of the 2nd level support tickets generated by the HPC users working in the BSC supercomputers.
Also, the position will have an important role in European and national projects to coordinate different tasks and cooperate with other centres and work together in EU infrastructures to reinforce the use of HPC and Big Data among the EU researchers.
The 1st level support team is in charge of the contact with the users and the resolution of the 1st level requests.
The team is also responsible to fulfill the SLAs related to the 1st level user support service for example the time to respond, time to reply and level of user satisfaction.
Key Duties   Coordination of the 1st level support team Porting and optimization of various scientific application codes to multiple supercomputing platforms Performance analysis and benchmarking of applications.
Support to researchers within their work field.
(Engineering, Chemistry, Biology,...
Addressing scientific user issues as they are encountered as users pursue HPC results on the supercomputing resources available.
Collaborating with other functional groups within the centre on technical matters related to supporting scientific application work.
Participating in European e-infrastructures projects like EUDAT, PRACE and HBP.
Providing the required tools and reports to fulfil the SLAs and demonstrate it.
Requirements   Education A Bachelor's degree in Computer Science, Telecommunications, Physics, or a related field is required, and a PhD in a similar discipline would be an added advantage.
Essential Knowledge and Professional Experience at least 3 years of experience in providing HPC user support in a multidisciplinary environment like BSC.
Experience in working with codes programmed in Fortran, C, MPI, OpenMP, and other parallel methods Experience with the use of performance analysis tools, compiler analysis tools, and debuggers Experience developing, debugging, maintaining, supporting, and using application software A thorough understanding of high-performance computing architectures.
Experience with non-relation databases and cloud environments Competences Excellent interpersonal skills to be able to work within a team to complete tasks on schedule.
Experience coordinating the work of other parts of the team.
Analytical problem-solving ability.
Ability to work effectively in a fast-paced, high volume, deadline-driven environment.
Planning and organizing (Structured mindset).
Proactive Cooperation (Desire to learn and improve).
Service Attitude.
Flexibility.
Conditions   The position will be located at BSC within the Operations Department We offer a full-time contract (37.
h/week), a good working environment, a highly stimulating environment with state-of-the-art infrastructure, flexible working hours, extensive training plan, restaurant tickets, private health insurance, support to the relocation procedures Duration.
Permanent Holidays.
23 paid vacation days plus 24th and 31st of December per our collective agreement Salary.
we offer a competitive salary commensurate with the qualifications and experience of the candidate and according to the cost of living in Barcelona Starting date.
ASAP   Applications procedure and process   All applications must be made through BSC website and contain.
A full CV in English including contact details A Cover Letter with a statement of interest in English, including two contacts for further references - Applications without this document will not be considered In accordance with the OTM-R principles, a gender-balanced recruitment panel is formed for every vacancy at the beginning of the process.
After reviewing the content of the applications, the panel will start the interviews, with at least one technical and one administrative interview.
A profile questionnaire as well as a technical exercise may be required during the process.
The panel will make a final decision and all candidates who had contacts with them will receive a feedback with details on the acceptance or rejection of their profile.
At BSC we are seeking continuous improvement in our recruitment processes, for any suggestions or feedback/complaints about our Recruitment Processes, please contact recruitment [at] bsc [dot] es.
For more information follow this link   Deadline   The vacancy will remain open until a suitable candidate has been hired.
Applications will be regularly reviewed and potential candidates will be contacted.
OTM-R principles for selection processes   BSC-CNS is committed to the principles of the Code of Conduct for the Recruitment of Researchers of the European Commission and the Open, Transparent and Merit-based Recruitment principles (OTM-R).
This is applied for any potential candidate in all our processes, for example by creating gender-balanced recruitment panels and recognizing career breaks etc.
BSC-CNS is an equal opportunity employer committed to diversity and inclusion.
We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other basis protected by applicable state or local law.
For more information follow this link