GERMAN TECHNICAL SUPPORT AGENT - BARCELONA
Descripción de la oferta de empleo
Tasks
What will you be doing?
Handling first line inbound technical support requests by phone, e-mail and tickets (B2B).
Assisting new customers (merchants) with technical set-up of their account.
Troubleshooting and investigating technical issues (e.g., technical set up of accounts, transaction statuses and errors, technical parameters, payment pages, errors related to product integrations).
Ensuring continuity of the merchant business by responding quickly and correctly.
Providing additional product information.
Maintaining a strong customer relationship.
Collaborate effectively with team members and cross-functional departments to streamline processes and deliver seamless customer service.
Requirements
What are we looking for?
Native-level proficiency in German language (both spoken and written) is essential.
Good knowledge of the English language to effectively communicate with colleagues and handle customer interactions.
1-2 years of work experience in technical support / customer service in a technical environment
Tech-savvy: familiar with HTML, SQL, logs, Java, webdesign, coding, programming, etc.
A high school diploma or equivalent qualification is required.
Excellent communication skills, both verbal and written, to interact confidently with customers and provide accurate information.
Strong problem-solving abilities to address customer inquiries and resolve issues efficiently.
Proficiency in using computer systems and familiarity with different software applications.
Availability to work flexible shifts, including evenings, weekends, and holidays, to accommodate customer needs.
Benefits
What we offer?
Multicultural, fun, and friendly work environment
Hybrid working model
Internal growth opportunities (amazing opportunities for career progression)
Staff incentives and reward schemes
Permanent position and competitive salary
Unlimited coffee, fresh fruit during office days
Free online Spanish lessons (outside working hours)
Free PT-sessions
Comprehensive support for mental health and well-being- Ifeel app
If these points align with your strengths and aspirations, we would love to hear from you! Join our team and start an exciting career journey with a company that truly values each and every individual. We cannot wait to welcome you aboard and create amazing experiences together.
Detalles de la oferta
- NewCo Communications
- 20/09/2024
- 19/12/2024
We focus on customer service, sales, and technical support solutions for clients worldwide... we offer multilingual support in various languages tailor-made to the needs of our diverse markets... autonomous and fast learner to provide effective support and to be proactive, with a “can-do” attitude......
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