GLOBAL CHIEF OPERATING OFFICER (NATIVE ENGLISH)

IKONO is an immersive journey that combines art, play, and the unexpected where people are diving into eclectic worlds that invite them to self-discovery and shared experiences. Is a place to bring up the imagination and unleash free-form creativity while remaining in the city.
With seven locations in Madrid, Rome, Barcelona, Budapest, Vienna, Copenhagen, and Berlin, we are rapidly expanding, so you’ll find IKONO in the heart of major cities across Europe (and beyond).
YOUR MISSION
The mission of the Chief Operating Officer (COO) is to turn the company’s vision into effective, actionable operational strategy that drive business growth and operational excellence across all areas of the organization. The COO will spearhead business origination, particularly through on-site ticket sales and B2B sales channels. Overseeing all aspects of global operations, the COO will ensure top-tier management of the venues, high employee satisfaction and outstanding customer experience.
WHAT YOU’LL DO

Budget and P&L management: Own the budgets and P&L for all venues, ensuring every euro works hard to hit financial goals and keep the business thriving.
B2B sales and revenue growth: Power up B2B sales by crafting winning revenue strategies, fine-tuning pricing, and leading teams to drive growth and build strong customer relationships.
On-site sales: Shape on-site sales success by creating irresistible entry experiences, optimizing ticketing flow, and equipping teams with the skills to convert visitors into fans.
Outstanding customer experience: Deliver unforgettable customer moments by setting top-notch standards, keeping venues fresh and inviting, and making every visit feel legendary.
Employee satisfaction: Boost employee engagement by setting clear goals, fostering a high-energy culture, and uniting teams across borders to live our values daily.
Cross-functional collaboration: Partner up across teams to align financial forecasts, supercharge sales and marketing efforts, and build a talent strategy that fuels IKONO’s mission.

WHAT MAKES YOU STAND OUT

You’re a people leader with heart: You inspire with the IKONO vision while staying approachable and deeply tuned into your team’s needs.
You own it with tenacity: Every IKONO space feels like your personal project, and you push for excellence as if it were your own home.
Big thinker, detail doer: You turn big-picture strategy into concrete plans that get results, balancing both the vision and the day-to-day.
Data-driven decision maker: You build KPIs that matter, keep the team focused, and make sure every metric leads to improvement.
Challenge accepted! You’re not afraid to question the status quo and bring fresh, innovative ideas to the table.
Master communicator, can-do attitude: You keep things positive and clear, leading with confidence while bringing out the best in a multicultural, international team..

YOU BRING

8+ years of experience in the retail, hospitality, restaurant, or entertainment industries, with a strong track record in driving success.
3+ years of regional operations experience, reporting directly to a COO or CEO, and leading teams to execute at a high level.
Proven leadership in managing 10+ spaces and taking the lead in opening new locations, growing and scaling operations effectively.
Hands-on experience in business growth, from workforce planning to systems and logistics, ensuring every strategy turns into action.
Fluency in English (bilingual or native proficiency) is essential to effectively manage our international, multicultural teams and lead communication across the company; proficiency in additional European languages is a bonus.

WE OFFER
📈 The chance to be part of IKONO’s innovative and rapidly growing project.
💪 Development and growth opportunities - we support your ambition and learning journey!
🌍 A collaborative, international work environment with a dynamic team.
💸 A flexible compensation package with perks like transportation, food, and childcare discounts via Cobee.
🏖️ Flexibility to work from home twice a month on Fridays, and remotely for up to three weeks a year!
🎯 A central Madrid location at C/Alcalá 21, in the vibrant heart of the city.
What to expect in the hiring process?


An initial interview with our Recruitment team.


A technical interview with our C-Level.


A final round with our CEO.


At IKONO, we are committed to fostering a collaborative, inclusive, and dynamic environment where all employees feel valued and respected.
Apply now with your CV in English, and help us create unforgettable experiences!