GLOBAL DIRECTOR - OPERATIONAL EXCELLENCE – SERVICE/AFTERMARKET OPTIMIZATION

Getinge is a global leader in medical technology, employing 12,000 people worldwide, including a 1800 people Service/aftermarket organization across 40+ countries. We are seeking a Global Operational Excellence Director to lead the optimization of our service and aftermarket processes, driving key initiatives to harmonize operations and improve productivity, customer satisfaction, and business performance.Role Overview:As the Global Operational Excellence Director for Service/Aftermarket Optimization, you will work closely with regional and country management teams, overseeing the development of optimized end-to-end service processes, including aftermarket support, spare parts management, and service contract execution. You will play a critical role in enhancing operational efficiency, service delivery, and customer satisfaction. Additionally, you will represent the global service organization during the 2025 SAP P4 Hana installation, acting as a key interface and leader in this transformative initiative.This role requires a background in complex service operations and transformation, ideally in a consulting or operational excellence capacity. You will collaborate with various functions within the matrix organization, focusing on improving processes that drive business growth and customer retention.This is role can be remotely based in: Sweden, France, UK, Germany, Belgium, Netherlands, Denmark, Spain ItalyKey Responsibilities:Lead and optimize the global service and aftermarket processes, ensuring alignment across regions and countries.Develop and execute strategies to streamline operations, enhance customer experience, and improve service efficiency.Build strong relationships with stakeholders across regional and country teams, ensuring smooth implementation of process improvements.Act as the Global Service representative for the 2025 SAP installation Provide accurate monthly progress reports and represent the global service organization in cross-functional forums and steering committees.Who You Are:Strong background in management consulting or operational excellence, with experience in service transformation and aftermarket optimization.Passionate about continuous improvement and delivering exceptional customer experiences, especially in service and aftermarket operations.Skilled at leading complex, global transformation projects and navigating cross-functional environments.Qualifications:Bachelor’s or Master’s degree in Engineering, Business, Operations, or a related field.Ideally experience in management consulting, operational excellence, or service/aftermarket leadership roles, with a proven record of driving transformation in large, multinational companies.Experience in service process transformation, Lean Management, and customer experience, ideally within industries such as healthcare, telecom, or industrial services.Strong strategic, analytical, and problem-solving skills, with the ability to influence and lead cross-functional teams.Experience in life sciences or other highly regulated industries preferred.Fluent in English with strong communication, presentation, and negotiation skills.Proficient in Microsoft Office and other relevant tools.Skills & Abilities:Strong leadership and organizational abilities with a track record of managing complex service and aftermarket projects.Consultative, strategic thinker with a focus on process improvement and customer satisfaction.Proven ability to build and maintain relationships across functions and regions.Adaptable, flexible, and able to navigate change with ease.Self-motivated with a high level of emotional intelligence and a solutions-oriented mindset.What We Offer:Competitive compensation and benefits package.Flexible working patterns to support work-life balance.Private healthcare, employee discounts, and wellness programs.Opportunities for growth and development within a global, innovative organization.This role is ideal for operational excellence leaders looking to make a direct impact on service and aftermarket operations within the healthcare industry, with opportunities for future transition into senior executive roles.