GUEST RELATIONS AGENT

About Jumeirah & the Hotel.
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise.
Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over colleagues, representing over 120 nationalities.
As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments.
Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Set high above Port de Sóller on the unspoilt northwest coast of the island, Jumeirah Mallorca is a secluded sanctuary near the magnificent UNESCO Heritage Serra de Tramuntana.
Stylish and tranquil, and featuring a custom curated art collection, the hotel offers 121 bright and spacious sea and mountain facing rooms, featuring recently refurbished suites.
The hotel hosts five restaurants including signature dining at Cap Roig Brasserie, Es Fanals Restaurant (MICHELIN Guided), and Nikkei inspired cuisine and signature cocktails at Sunset Lounge, each offering panoramic vistas over the azure blue waters.
Award-winning Talise Spa provides a sanctuary for guests seeking rejuvenation, featuring world-class amenities and expert therapists.
About the Role.
An opportunity has arisen for a Guest Relations Agent position to join our Rooms Department at Jumeirah Mallorca.
The main duties and responsibilities of this role are.
About you.
The ideal candidate for this position will have the following experience and qualifications.
Provide a warm, professional welcome and comprehensive information about the hotel, ensuring a positive first impression in line with LQA, Forbes, and FHR standards.
Handle and coordinate guest requests efficiently, collaborating with other departments to deliver personalized and seamless service.
Prepare for and personally greet VIP guests, ensuring their stay is tailored to their preferences and exceeds luxury service expectations.
Engage with guests throughout their stay to anticipate and address needs, ensuring flawless service and high guest satisfaction.
Manage guest complaints with sensitivity and urgency, following service recovery protocols to achieve positive outcomes and enhance guest experience.
Maintain detailed records of guest preferences and feedback, assisting in reporting and improving service quality based on guest insights.
Qualification & Experience.
High school diploma or equivalent required; Bachelor’s degree in hospitality management or a related field is preferred.
Minimum of 1-2 years of experience in a luxury hotel front office or customer service role, with a strong background in hospitality operations.
Previous experience in a 5-star or luxury hotel environment preferred, with knowledge of LQA, Forbes, and FHR standards.
Skills & Competencies.
Exceptional communication and problem-solving skills with the ability to multitask and perform under pressure.
Proficiency in hotel management software (e.
., Opera, Protel) and Microsoft Office.
Strong organizational skills with a focus on accuracy and efficiency.
Impeccable grooming and professional appearance aligned with 5-star luxury standards.
Proactive, guest-focused mindset with a passion for delivering exceptional service and memorable experiences.
Calm and composed demeanor in high-pressure situations, with a friendly and approachable attitude.
About the Benefits.
Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement.
Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and a energetic multicultural team.
Enjoy generous F&B discounts and reduced hotel rates across our properties worldwide.
Opportunity to participate in the Winter Relocation Program with opportunities to work at other Jumeirah properties.
Benefit from complimentary cleaning of employee uniforms and work attire.
Enjoy complimentary meals during your shifts.