GUEST RELATIONS INTERNSHIP MADRID – MINOR HOTELS
Descripción de la oferta de empleo
the guest is our number 1 priority.
Coordinate different departments in order to ensure a high quality experience and create an excellent service attitude.
- Be visible for the guest at all times and help resolve their doubts.
- Ensure that the specific requests of guests during the reservation process or their stay are handled and guarantee that all of them receive a response.
- Make sure that the specific requirements are correct and coordinate them with the corresponding department.
- Coordinate together with the General Manager the selection of special attentions and supervise their correct distribution.
- Book and manage the requests for both internal and external services (restaurants’ reservations, car rentals, massages, etc.).
- Demonstrate an excellent knowledge of frequent guests, taking into consideration their preferences in a proactive way during their stay and in future occasions.
- Be in contact with the guests in order to find out how to assist them even better in their next stays - Be the Ambassador of the Collection Brand.
- Have a thorough knowledge of the facilities and services of the hotel, as well as the team behind (Chef background, etc…).
- Maintain a direct and frequent contact with guests, especially during the most important moments of their stay (breakfast, lunch, dinner, coffee breaks, check in, check out…..) explaining memorable details and stories behind the scenes.
- Build customer loyalty and advocacy through the enhancement of products and services offered by the hotel (BRILLIANT BASICS and more).
- Be the best host that customers have experienced during a hotel stay.
Requisitos Do you have an open personality? And do you get energy from working with (international) guests?Are you accurate, flexible and do you have a perfect command of the English language? Are you able to speak in an intermediate? Do you always strive for perfect service? Then you are the person we are looking for! Se ofrece In addition to the gross placement fee of €400,- per month NH Hotel Group offers the following benefits to trainees; • Special employee rates.
staying in NH hotels worldwide! • NH University.
excellent training and (international) development opportunities • Invite family and friends to stay at NH Hotels • Great career opportunities! Sounds good, right? Minor Hotels is committed to the principle of equal opportunity and nondiscrimination in the management of their selection processes.
Detalles de la oferta
- Sin especificar
- 17/11/2024
- 15/02/2025
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Madrid lifestyle program (for tefl holders) with spanish: 1... we hook you up with work as an assistant in a junior high or high school in madrid... why madrid? madrid is the vibrant capital of spain with a low cost of living and a state of the art transportation system... 780€ a college of the teachers......
Madrid lifestyle program (for tefl holders) with spanish: 1... we hook you up with work as an assistant in a junior high or high school in madrid... why madrid? madrid is the vibrant capital of spain with a low cost of living and a state of the art transportation system... 780€ a college of the teachers......
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