HARLEY-DAVIDSON BRAND AMBASSADOR - DUTCH SPEAKER

Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture!
Our Client
The Harley Owners Group (HOG) Brand Ambassador is the voice of Harley-Davidson HOG customers and HOG Members. The Brand Ambassador role represents the brand and its values through every customer interaction and maximises the HOG member experience.
We are looking for a passionate and driven person that is always on the lookout of providing the best possible customer experience.
We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
We´re Curious: Proactive approach to problem-solving and a “can do” attitude.
We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Tasks
What you will be doing?

Represent the H-D Brand and its values
Assist & support customers with a bespoke and exceptional service
Answer customer telephone, emails and post enquiries and escalate to relevant parties
Manage the customer relationship focusing on developing and retaining customers and members
Ensure an optimum customer experience through every customer interaction
Process Payments on behalf of HOG members
Drive revenue opportunities through cross-selling and upselling where relevant
Capture H-D customer and member feedback and report back to management for improved customer experience
Accurately maintain and update HOG member records on Salesforce
Communicate effectively and accurately to customers and HOG members, to ensure high levels of customer satisfaction

Requirements
What skills & experience you will bring to us?

A fluent level of Dutch with exceptional grammar and spelling skills
A high level of English (Both written and spoken)
A fluent level of German is a plus
Excellent written and verbal communication skills across languages supported
Positive, enthusiastic, friendly personality, a natural communicator
Strong listening and influencing skills
Ability to perform under pressure, and think quickly
Ability to handle complaints and difficult customers
Being passionate about motorcycles is a big plus!

Benefits
What do we offer?

Start date: September 9th
Contract: Temporary 9 months (1-month probation period)
Full time: (39 hours/week)
Working days/Hours:  Mon-Fri, 9am-6pm
Salary:  €20,349.77 gross per year
Paid bank holidays + 1 extra day in lieu
Hybrid work model:
Training:   2 weeks fully office based
Office location: Barcelona (La Sagrera)

Other Benefits:

Best-in-class people engagement activities and programs
Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
Employee Assistance Program - Free, confidential, and impartial guidance and support.
Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
Option to sign-up for Discounted Private Health Insuranc.
Referral Program – Bring a friend and get a referral bonus
Access to LinkedIn specialised training & courses

Ready to Make a Difference?

Showcase your talent: Share your CV highlighting achievements and responsibilities.
Be you: No need for photos, age, marital status, or gender.
Our process: Submit CV, then email, phone screening, and video interview.

We're excited to meet you!
#wecare#wearecurious#weachievetogether