HELPDESK AGENT FRENCH+ENGLISH BASED IN LAS PALMAS
Descripción de la oferta de empleo
· Identify, evaluate and prioritize customer problems and complaints.
· Analyze customer problems and formulate plans of resolution.
· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
· Evaluate new services, processes and technologies introduced at the helpdesk.
· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
· Work with departmental staff to promote, develop, and maintain strong customer service values.
· Escalate unresolved issues to support leads, designated (Client) service group.Requirements· Mandatory languages (fluent): Main language (French) + English. Valuable: upper intermediate Spanish
· Basic PC Skills
· Good communication skills
· Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.
· Advanced experience in Organization Development: Service Orientation, Insight, Proactive Cooperation
· Baic understanding of the principles, theories, and practices of group dynamics and/or team development
· Basic Business Development:, Results Focused, Initiative
· Customer-orientedWe offer:Contract through temporary agency and wide possibilities of job stabilityFull day of 40h per week from Monday to Sunday (5 working days)Good work environment and development in a multicultural and dynamic environment Requisitos mínimos - Availability to work in shifts: 7x24 (40 hours per week - 5 days per week). Rotating hours: 7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.- English B2 or higher + C1-C2 in French Contrato: Temporal Educación mínima: Bachillerato Nivel profesional: Empleado
Detalles de la oferta
- Grupo Crit
- Temporal, jornada completa
- 27/12/2024
- 27/03/2025
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