HELPDESK AGENT FRENCH+ENGLISH BASED IN TENERIFE
Descripción de la oferta de empleo
esponsibilities· Interact with customers via telephone, e-mail and the web, providing technical support and problem solving abilities.
· Identify, evaluate and prioritize customer problems and complaints.
· Analyze customer problems and formulate plans of resolution.
· Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
· Evaluate new services, processes and technologies introduced at the helpdesk.
· Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements · Work with departmental staff to promote, develop, and maintain strong customer service values.
· Escalate unresolved issues to support leads, designated (Client) service group.
equirements· Mandatory languages (fluent).
Main language (French) + English.
Valuable.
upper intermediate Spanish · Basic PC Skills · Good communication skills · Availability to work in shifts.
7x hours per week - 5 days per week).
Rotating hours.
7 am to 3 pm / 3 pm to 11 pm / 11 pm to 7 am with breaks established by law.
· Advanced experience in Organization Development.
Service Orientation, Insight, Proactive Cooperation · Baic understanding of the principles, theories, and practices of group dynamics and/or team development · Basic Business Development:, Results Focused, Initiative · Customer-orientedWe offer.
ontract through temporary agency and wide possibilities of job stabilityFull day of 40h per week from Monday to Sunday (5 working days)Good work environment and development in a multicultural and dynamic environment
Detalles de la oferta
- Grupo Crit
- Sin especificar
- 15/10/2024
- 13/01/2025
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