HOSTESS (5* HOTEL) *HIGH ENGLISH

We are hiring! Host / Hostess**.
Job Title.
Host / Hostess.
Reports to.
Restaurant Manager..
Responsible for.
Welcome customers and guests being the first image of Boho Club Restaurant..
Job Requirements:.
- Education in.
Hospitality/ Turism.
- Experience.
Minimum 1 year.
- Languages.
English.
Professional Level / Spanish.
Professional Level.
Other languages are highly valued (French, German, Russian, Arabic)..
Principle scope and purpose of job:.
Together with the team, work in a proactive and passionate way to develop a sustainable business.
Deliver outstanding and personalized service to our guests, in line with the vision and values of Boho Club.
Bring an excellent experience to guests.
To participate in the development of the department and restaurant with the Management Team.
Guarantee pre-research is made for each arriving guest and deliver a personal service accordingly.
Ensure that guests feel welcomed, cared for, and valued..
**Key tasks as follows:**..
Guest/Operation.
Ensuring the set standards and expectations are maintained on the highest personal level.
Ensure a safe working environment is achieved in line with laid out restaurant procedures and policies.
Receive and say good bye to clients (always smiling).
Greeting customers and escorting them to tables.
Manage restaurant reservations through the software (Seven Rooms).
Management and office programs.
Reports writing.
Organization and monitoring seating.
Excellent customer service (phone / personality / email).
Take care of the information about customer allergies and communicate it to the rest of the team.
Supervise the correct visual of the furniture and decoration.
Comply with and enforce quality, health safety and protection standards data, established by the organization.
Ensure satisfaction in the customer experience by complying with quality standards.
Ensure statistics and reports are submitted in a timely manner in accordance to the national and local laws and regulations.
Review guest procedures and update accordingly..
Financial.
To provide information as requested by the Finance Department regarding all activities related to the restaurant department.
Ensure that payment details are fully correct on restaurant reservations and maintain control over the payment details of.
reservations.
Support staff checking if the table has already paid the bill before leaving the restaurant..
People & Development.
Assist in building innovative communication tools to generate awareness of and support of Values.
Develop a culture of excellence within the team.
Assist in training and develop the new team members.
Be part of a creating and nurturing philosophy throughout the business to ensure a great team spirit..
Sales & Marketing.
Build relationships with key customers and companies to increase business levels, building profiles of these guests’ needs in.
order to provide outstanding service.
Work with the team to develop the offers adapting it to the individual customer and market conditions.
Be responsible for co-ordinating the development of the restaurant's customers profile records, especially for regular.
customers.
Give frequent updates to the Management team of customers profiles.
Assist with marketing and sales events/activities on an ad hoc basis.
Provide information and statistics relating to the up-selling activities realized.
Be aware of and review all customer comments, both positive and negative, and where necessary advice on changes to avoid.
repetition..
Other.
This Job Description serves as a guide and may be changed in the light of changing business needs...
We are offering:.
- Long term contract.
- Training and professional development plan.
- Incentives (according to sales level and achievement of objectives).
- High emotional salary.
Good working environment.
- Full time.
8 hours working (without split shift).
Two days off/week.
- Benefits from relationships with third parties Experiencia.
Se requiere Idiomas.
Español – Experto.
Inglés – Experto Jornada.
Completa Horario.
Lunes a Domingo (2 dias libres cada 5 trabajados) Salario.
€ mensual Extras.
propinas Inicio.
Incorporación inmediata Sobre BohoClub:.